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Helpdesk Analyst
Salary undisclosed
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Our client is seeking a Helpdesk Analyst for a 12+ month contract in Coppell, TX. This role is fully onsite M-F.
This role is responsible for supporting Level 1 tickets and issues along with supporting customers while using the appropriate ticketing systems. The ideal candidate will have a background in Windows 10/11, Office Suite, Apple iPhone, and troubleshooting Local & Network Printers.
Required Skills & Experience
Desired Skills & Experience
This role is responsible for supporting Level 1 tickets and issues along with supporting customers while using the appropriate ticketing systems. The ideal candidate will have a background in Windows 10/11, Office Suite, Apple iPhone, and troubleshooting Local & Network Printers.
Required Skills & Experience
- Excellent communication skills.
- Customer service experience
- Help desk or technical support experience
- Knowledge and experience in Windows (specifically 10/11)
- Ability to install and troubleshoot software
- Experience supporting web-based applications
- Strong troubleshooting skills
Desired Skills & Experience
- Good written skills
- Ability to work in team environments
- CompTIA A+ or any related certifications
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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