Digital Support Strategist

Overview

GovCIO is currently hiring a skilled and motivated Digital Support Strategist to join our dynamic IT team. The ideal candidate will support senior leadership with identifying digitalization gaps and opportunities for improving, paper-based processes and moving to a digital framework, Have a strong knowledge, base of the Internal Revenue Services (IRS), as well as strong customer relationship skills. This position will be in Lanham, MD, and will be an onsite/hybrid position. Core hours of operation will be Monday to Friday 8 am to 5 PM ET.

Responsibilities

• Research and evaluate data to identify trends, pain points, and areas for improvement
• Create detailed reports on digital support performance, including key metrics like customer satisfaction, resolution time, and quality of paper to digital images.
• Utilize data insights to inform strategic decisions and drive continuous improvement
• Set and communicate the strategic direction for improving paper-based processes
• Prepare policy and program reports, data analyses, data visualizations, or other work products on digitalization Trends
• Must have a strong knowledge base with the Department of Treasury and the IRS preferred Inflation Reduction Act
• Assure standards of quality, integrity, and inclusion

Qualifications

Required Skills and Experience

• Bachelor's with 8+ years (or commensurate experience)
• Experience with strategic planning and road mapping
• Knowledge of IRS systems and applications
• Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Excellent Communications - Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors; ability to effectively write/technical writing; and ability to understand and translate technical approaches and methodologies.
• Ability to collaborate and communicate with a vast array of technical and financial personnel
• Must be able to obtain and maintain a security clearance with Internal Revenue Service.

Preferred Skills and Experience

• In-depth knowledge of IRS paper forms and taxpayer data
• Understanding of digitization projects at IRS
• Able to use project management tools such as Jira, MS Project, MS Teams, SharePoint, and capacity models
• Experience in IT modernization and digitization
• Excellent time management skills

Clearance: Must be able to obtain/maintain a suitability/public trust clearance with the IRS.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $112,000.00 - USD $118,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.