FRFS Production Support Analyst
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Genesis10 is seeking a FRFS Production Support Analyst for a contract with our client in Kansas City, MO. 100% Remote.
Job/ Client Description:
Our client delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire Funds and Securities, the National Settlement Service (NSS), FedCash 1, FedACH , Check Services, and the FedNow Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service.
Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
Key Responsibilities:
Under general direction, proactively monitors complex Client Financial Services (FRFS) sponsored and supported test and production applications. Performs necessary tasks to ensure continuous processing according to published business documentation and standards.
Opens and reviews incidents in the incident tracking system (ServiceNow, JIRA) to ensure documentation is accurate and complete in accordance with incident management best practices.
Implement, configure, and operate tools and products in the DevOps and DevSecOps Toolchain while leveraging DevOps/DevSecOps team best practices.
Work with open-source technologies as needed.
Leverage AI solutions for making operations efficient (Virtual Assistant, ChatBots, etc.)
Work with GitLab CICD pipelines with AWS. Work with CI and CD tools, and source control such as GIT and SVN.
Collaborate with stakeholders on continuous improvement of production operations.
Provide operational expertise to Engineering teams to develop automated solutions.
Build and maintain tools, services, and automations associated with our operations platform ensuring that all meet our customer service standards and reduce errors.
Actively monitor and troubleshoot any issues that arise during testing with the intent to catch and solve issues before they have internal/external customer operational impact and before code moves into production.
Update team processes and design new processes as needed.
Automate team operational processes as needed, with accuracy, and compliance with security standards.
Support, drive and operate automation in product build and deployment.
Research new automation capabilities and solutions to identify areas for improvement.
Required Basic Qualifications:
Typically requires 0-2 of previous experience.
Associate's degree in business, information technology, or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.
Novice understanding of technical business processes and subject matter.
Follows standard procedures. Works under direct supervision. Consults with management or more senior staff in decision-making
Compensation: Hourly W2 pay rate $50-$60
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job/ Client Description:
Our client delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire Funds and Securities, the National Settlement Service (NSS), FedCash 1, FedACH , Check Services, and the FedNow Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service.
Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
Key Responsibilities:
Under general direction, proactively monitors complex Client Financial Services (FRFS) sponsored and supported test and production applications. Performs necessary tasks to ensure continuous processing according to published business documentation and standards.
Opens and reviews incidents in the incident tracking system (ServiceNow, JIRA) to ensure documentation is accurate and complete in accordance with incident management best practices.
Implement, configure, and operate tools and products in the DevOps and DevSecOps Toolchain while leveraging DevOps/DevSecOps team best practices.
Work with open-source technologies as needed.
Leverage AI solutions for making operations efficient (Virtual Assistant, ChatBots, etc.)
Work with GitLab CICD pipelines with AWS. Work with CI and CD tools, and source control such as GIT and SVN.
Collaborate with stakeholders on continuous improvement of production operations.
Provide operational expertise to Engineering teams to develop automated solutions.
Build and maintain tools, services, and automations associated with our operations platform ensuring that all meet our customer service standards and reduce errors.
Actively monitor and troubleshoot any issues that arise during testing with the intent to catch and solve issues before they have internal/external customer operational impact and before code moves into production.
Update team processes and design new processes as needed.
Automate team operational processes as needed, with accuracy, and compliance with security standards.
Support, drive and operate automation in product build and deployment.
Research new automation capabilities and solutions to identify areas for improvement.
Required Basic Qualifications:
Typically requires 0-2 of previous experience.
Associate's degree in business, information technology, or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.
Novice understanding of technical business processes and subject matter.
Follows standard procedures. Works under direct supervision. Consults with management or more senior staff in decision-making
Compensation: Hourly W2 pay rate $50-$60
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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