The Head of Operations will oversee and optimize end-to-end operations, including retail store management, logistics coordination, resource allocation, process engineering, and innovation initiatives. This role is pivotal in ensuring efficiency, driving measurable results, and fostering a culture of adaptability and continuous improvement. The ideal candidate will have a hands-on leadership style, bringing strategic vision and practical insights to day-to-day operations.
Recommerce is transforming how products are consumed, making goods more accessible, sustainable, and environmentally friendly by extending their lifecycles. Our team is at the forefront of this movement, reducing waste and meeting the growing demand for sustainable alternatives. This role offers a unique opportunity to contribute to a meaningful mission while directly influencing our operations and growth.
Key Responsibilities:
- Logistics Strategy & Execution: Collaborate with the Head of Logistics to develop and implement logistics strategies to ensure timely, cost-effective delivery and scalable operations.
- Supply Chain Process Design: Create and optimize supply chain processes that balance efficiency and sustainability.
- Resource Forecasting & Allocation: Anticipate future operational needs, ensuring effective allocation of staff, materials, and tools to maximize productivity and minimize waste.
- Retail Performance & Sales Optimization:
- Oversee and manage revenue per square foot and throughput to ensure operational efficiency and profitability.
- Implement processes to drive sales performance and maintain alignment with business targets.
- Analyze and optimize conversion rates through continuous improvement initiatives and strategic adjustments.
- Adaptability & Problem-Solving: Respond proactively to market changes, addressing operational challenges and seizing new opportunities.
- Innovation & Continuous Improvement: Foster a culture of creativity and continuous improvement, deploying innovative solutions to enhance operations and customer experience.
- Customer-Centric Focus: Start with the customer’s needs and work backward to deliver effective solutions and exceptional experiences.
- Strategic Leadership & Collaboration: Partner with senior leadership to align operations with company goals and drive growth and scalability.
- Technology & Development Oversight: Manage tools and oversee the tech review and development processes, ensuring seamless implementation.
- Cross-Functional Collaboration: Lead cross-functional initiatives, improving communication and collaboration between teams to achieve business objectives.
Qualifications:
- Experience: 8–15 years of experience in operations management, ideally within the recommerce industry or a closely related field. Retail experience is required, as well as a proven track record of managing store operations and logistics.
- Skills: Strong leadership, organizational, and communication skills with the ability to manage complex, multi-channel operations.
Mindset:
- A "startup" mentality with comfort in ambiguity, self-direction, and the ability to adapt to shifting priorities.
- Demonstrated ability to thrive in smaller, fast-paced environments, having worked across multiple companies or industries.
- A willingness to wear multiple hats and adjust to evolving priorities as the business grows.
Preferred Experience:
- Managing operations in a hybrid online and retail environment.
- Leading teams through significant growth or organizational change.
- Experience in retail and logistics/fulfillment operations, with a strong emphasis on practical, ready-to-use expertise that can be immediately applied in an early-stage environment.
- While understanding complex operational management (e.g., processes applicable to building rockets) is valuable, candidates with hands-on experience in retail and logistics are prioritized.
- Demonstrated ability to handle complexity and test solutions in real-world scenarios.
- Experience with Shopify and Hubspot
Why Join Us?
This is more than just a job—it’s an opportunity to shape the future of sustainable commerce. As Head of Operations, you’ll be critical in scaling our business, improving our processes, and making a meaningful environmental impact.
Compensation range: $120,000-$160,000 + equity (stock options)
Your actual level and base salary will be determined on a case-by-case basis. It may vary based on the following considerations: job-related knowledge and skills, education, and experience.
If you’re a strategic thinker passionate about sustainability, retail, and operational excellence, we invite you to apply, and help us revolutionize the recommerce industry!
About Us
At Gone, we believe in unlocking hidden value in the everyday items we no longer use. In American homes alone, there’s over half a trillion dollars worth of unused goods gathering dust, and it’s time we changed that. With over $590 billion in unused goods—$4,500 worth per household across 131 million households—we aim to make extracting value easier and faster for you.
The overall recommerce market is growing more than four times faster than the traditional retail industry, highlighting the growing demand for sustainable, circular solutions. Yet, decluttering and redistributing unused items remains time-consuming and inefficient, especially when you have a lot to clear out quickly. That’s where we come in. Gone reimagines the process, helping people quickly, efficiently, and profitably rid their homes of excess goods.
Our Vision:
Gone.com, the recommerce hub of the world.
The global shift towards recommerce, where repurposing becomes the industry standard, is driving us forward. We’re fostering a circular economy by offering convenient, customer-focused, and elevated services that make it easier than ever to give new life to gently used items.
Our Mission:
Building the largest local recommerce supply chain
Our technology reimagines the entire landscape of consumer goods by providing a turnkey system to manage the removal and redistribution operations of stagnant, gently used items. Together with our partners, we are solving the need to drive preference for recommerce and reduce waste in our local neighborhoods.
Macro Trends Shaping Our Mission:
- 25% of U.S. households with a 2-car garage can’t park their cars inside due to clutter.
- 10% of the U.S. population rents storage units.
- Despite our homes being 30% larger than in the 1950s, family sizes are shrinking.
- The average American now moves 7 times in their lifetime, often accumulating more things along the way.
- Baby boomers, totaling 72 million people, are downsizing and faced with managing large collections of possessions.
Gone is driven to solve these challenges by creating a seamless system that allows you to reclaim the value in your items while minimizing waste. Together with our partners, we are reshaping the landscape of consumer goods and supporting a more sustainable, re-commerce-driven future.
Gone provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Gone complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
Gone expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Gone’s employees to perform their job duties may result in discipline up to and including discharge.