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ServiceNow Product Owner

Salary undisclosed
Checking job availability...
Original
Simplified

Must Have:

  • Strong Agile PO (User stories, prioritization, backlog, agile methodology)
  • ServiceNow background that s expansive from ITSM to CSM, HRSD, etc. Can get in the weeds/talk to talk but won't need to come from a dev background.
  • Experience/knowledge of CMDB
  • Can break down stories
    • Understands acceptance criteria
  • Can walk along with architects to drive solutions

Preferred:

  • Enterprise Retail nice to have
  • Local preferred

Job Description

Position Summary:

is seeking a skilled and experienced ServiceNow Product Owner to support and enhance the ServiceNow platform as the team builds out key deliverables for 2024 and beyond. This role will focus on improving the team s sprint planning, user story development, and backlog management while aligning with Ulta s disciplined product ownership framework.

The ideal candidate will bring a strong understanding of ServiceNow and agile processes.

Key Responsibilities:

  • Collaborate with Manager and other stakeholders to define and manage the product vision, roadmap, and priorities for Ulta Beauty s ServiceNow platform.
  • Support and improve agile processes by assisting with sprint planning, backlog grooming, and prioritization to meet critical milestones and deliverables.
  • Write and refine user stories, ensuring clear acceptance criteria are defined and aligned with stakeholder needs.
  • Partner with the team to break down work into actionable tasks and manage sprint execution, ensuring alignment with Ulta Beauty s disciplined approach to product ownership.
  • Collaborate with the agile teams to deliver high-quality, scalable solutions.
  • Work closely with the CMDB team to ensure a comprehensive inventory of hardware and software, supporting patching processes and infrastructure management.
  • Ensure readiness for major deliverables, such as the migration from Cherwell to ServiceNow, and assist in knowledge base article preparation and milestones leading into May.
  • Serve as the key liaison for prioritization across ITSM, CSM, and other modules within the ServiceNow platform.
  • Provide guidance and support to the team in the absence of a release lead or tester.

Qualifications:

  • 5+ years of experience as a Product Owner, with a focus on ServiceNow.
  • Strong understanding of agile methodologies, including sprint planning, backlog grooming, and user story development.
  • Proven ability to collaborate effectively with cross-functional teams, stakeholders, and third-party vendors.
  • Experience managing CMDB processes, workflows, and other integrations within the ServiceNow platform.
  • Excellent communication, prioritization, and leadership skills, with the ability to drive team alignment.
  • Familiarity with ITSM, HR, and Finance processes and how they align with ServiceNow.
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are strongly preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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