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Customer Support Specialist

Salary undisclosed

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At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.

We are currently looking for a dedicated Customer Support Specialist to join our team and help us maintain our reputation for outstanding customer care.

Position Overview:

As a Customer Support Specialist, you will be responsible for delivering exceptional assistance to our clients, resolving inquiries, and ensuring a positive experience with our products and services. You will act as a liaison between customers and our internal teams, providing valuable feedback to enhance our offerings.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat with professionalism and courtesy
  • Provide knowledgeable answers to customer questions regarding products, services, policies, and procedures
  • Troubleshoot and resolve customer issues efficiently, ensuring high levels of satisfaction
  • Maintain accurate records of customer interactions and transactions using our CRM system
  • Collaborate with cross-functional teams to address customer concerns and improve processes
  • Follow up with customers to ensure their issues are fully resolved and keep them informed of progress
  • Assist in onboarding new customers and provide training as needed
  • Contribute to the development of FAQs and training materials based on customer feedback

Qualifications:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred
  • 1-3 years of experience in customer service or support roles is a plus
  • Exceptional communication skills, both verbal and written
  • Strong problem-solving abilities and a customer-centric approach
  • Proficient in using customer support software and Microsoft Office Suite
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Patience, empathy, and a positive attitude when dealing with customers

What We Offer:

  • Competitive salary and opportunities for performance-based bonuses
  • Comprehensive benefits package, including health, dental, and retirement plans
  • Ongoing training and development programs
  • A collaborative and supportive team environment
  • Employee recognition programs and team-building events

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