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Medicaid-Call Center Agent(Spanish)

Salary undisclosed

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Title: Call Center Representative(Spanish) Duration: 12+ Months Payrate : $14.40/Hr on W2 (without benefits) Location: Remote

Job Description:

MUST HAVE:

*Must be bilingual in Spanish both verbal and written
*Must be available to work between Monday and Friday 7:00am to 7:00pm.
*Must have a minimum of 2 years call center customer service.

Essential Responsibilities:

Answer incoming phone lines
Follow guidelines dictated in quality program for each call.
Ensure security procedure are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller s questions in accordance with program guidelines.
Ensure correct information is communicated in each interaction.
Maintain call talk times while applying all file facts
Following details of required call scripts
Process incoming Level 1 docs
Maintain quality performance in processing
Ensure all processing and call goals are met

Non-Essential Responsibilities:

Performs other functions as assigned
Follow processing guidelines as

Knowledge, Skills and Abilities:
Ability to demonstrate customer service skills.
Ability to use and decipher file details
Ability to us de-escalation techniques on calls
Ability to pay attention to detail while on calls or processing files.
Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
Ability to demonstrate good keyboard skills.
Ability to maintain patient confidentiality.
Ability to work independently, under pressure and within, restricted timeframes.
Ability to adapt and thrive in a changing environment.
Ability to manage time effectively.
Ability to demonstrate a strong knowledge of customer service principles and practices.
Work Conditions and Physical Demands:

Primarily sedentary work in a general office environment.
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires manual dexterity to use computer, telephone and double monitors
May be required to work extended hours based on special business needs.

Minimum Education:
High School Diploma or GED required
Additional education is preferred

Minimum Work Experience
2+ year of call center experience
Demonstrate customer service skills is required
Able to function between two departments incoming calls

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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