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IT Service Desk Support
Remote
Duration: 6months
NOTE: Need someone from EST OR CST time zone
MUST: Active DOD Security Clearance at the Secret Level or higher
POSITION SUMMARY & KEY AREA OF RESPONSIBILITY:
This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions
Specific Responsibilities include:
- Planning, installing, configuring, maintaining, and supporting all applications and hardware
- Ability to communicate with all levels of co-workers and management a must to perform this job successfully
- Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
- Monitor and analyze Helpdesk entries to ensure client needs are properly met
- Perform daily monitoring of all applications and data links
- Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
- Provide on-going education and training to users
- Propose changes or solutions to products and services for optimal business results
- Investigate customer relationship problems, and analyzes business processes
- proposes business solutions and services needed to satisfy customer requirements
- Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
BASIC QUALIFICATIONS:
- Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support
- CompTIA Security+ Certification
- Active DOD Security Clearance at the Secret Level or higher
- Knowledge of IT operations in a government environment
- Strong technical ability
- Excellent written and oral communication skills
- Excellent leadership skills
- Excellent reporting skills
- Ability to multi-task
- Strong interpersonal skills
- Fluent in the use of the English language
- Ability to work independently
- Ability to work flexible hours
PREFERRED QUALIFICATIONS:
- Previous experience working on an IT Service Desk supporting 500+ customers
- 5+ years of IT Experience working with the United States Government
- Experience with software deployment and application support
- Excellent technical troubleshooting skills
Regards
Bhaskar Dasegowda
Scottsdale, AZ
P: +1
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