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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Service Desk Specialist I

  • Full Time, onsite
  • Security Service Federal Credit Union
  • On Site, United States of America
Salary undisclosed
Checking job availability...
Original
Simplified
Our Core Values
All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.
What You Will Do
Performs tasks necessary for the ongoing support of the credit unions internal users. Provides enthusiastic, professional, and courteous service to SSFCU and employees. Perform tasks necessary for the ongoing support of technology to the credit unions internal users. Reviews the Service Desk ticket queue to ensure timely resolution of system questions/failures. Responds to escalated problems. Identifies and analyzes issues to provide effective solutions. Coordinates with Enterprise Technologies and Operational Training to improve processes, procedures, and/or systems. Documents new or updated triage information, processes, and procedures in internal Knowledge Base. Ability to utilize and understand various monitoring tools. Proactively assists to identify and rectify problems to increase efficiency of communications network. Ability to collaborate with all IT support teams. Responsible for initial triage of production issue, contact of necessary parties, opening and monitoring of the Conference Bridge and final communication summary. Provides timely status and feedback to Service Desk management, team leader, and project sponsors as required through clear and concise communication. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization s Values.
What We Will Require
High school diploma or equivalent. Minimum two (2) years of Network Services or comparable combined experience in front line operations and Information Technology. Minimum two (2) years of experience and/or training in IT related projects. Working knowledge of Microsoft Windows, Apple macOS, Microsoft O365, Active Directory, and ITIL. Knowledge of Incident Management and Change Management software and process. Intermediate knowledge of LAN/WAN network system environment. Basic knowledge of financial products and services. Basic knowledge of mainstream computing operating systems, software, and related components/tools. Excellent analytical, written, and verbal communication skills. Able to function in a high volume environment and within time constraints while maintaining accuracy and attention to detail. High level of professionalism and confidentiality of sensitive information. On call, remote access availability. Provide data center operations support in a seven day a week, twenty-four hour a day on call support.
Ideal Candidate Will Have
Bachelor degree in Information Technology, Computer Science, or equivalent education and/or experience. A ITIL Foundations Certification. Able to read, understand and interpret complex technical documents and periodicals. Take responsibility and perform work utilizing independent judgment and initiative. Understanding of financial products and services.
Additional Job Responsibilities
Maintain open communication with co-workers, supervisors, and management providing efficient, professional, and courteous service. Maintains communications with internal teams and external vendors for incident resolution and incident reports. Reviews, evaluates, and makes recommendations on technical performance data to identify inadequate operation(s), and design solutions to recover maximum performance. Installs and configures both hardware and software for new workstations, as well as new software applications. Develops and oversees work plans and playbooks associated with projects to ensure tasks are on time. Provides timely status and feedback to Service Desk management, team leader, and project sponsors as required through clear and concise communication. Alternate responder, as needed, to VIP end user issues to include executive management and Board of Directors.
Legal Statements
We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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