
Call Center Agent
This is onsite job
SCOPE OF SERVICES: We are seeking Fulltime Call Center Agents, to take calls from customers; answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful solutions to their problems.
MANDATORY SKILLS/EXPERIENCE
An associate degree or completion of 60 credits from an accredited college; or A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience in a Contact Center environment.
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Basic Troubleshooting skills
Computer literacy
Phone skills, including familiarity cloud-based soft phones and integrated CRM software.
Experience in the customer service for a public pension or similar financial industry.
DESIRABLE SKILLS/EXPERIENCE: Call Center Agent will be given preferred consideration for the following experience:
Empathetic listening skills
Prior public pension or comparable experience
Proficiency with Salesforce CRM;
Spanish language proficiency is a plus