Change Manager - Expert
Job Title: Change Manager - Expert
Duration: 12 Months
Location: Toronto, ON, Canada
Pay Range: $94.48 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Description of responsibilities:
Position Title: Change Manager/API Strategist
LOB: TPS
Est. Start Date: ASAP
Duration: 12 months
Possibility of extension: Maybe
Possibility of FTE: Maybe
Working Hours: 9-5 M-F
Working Location: CLIENT Place Hybrid (2days per week, subject to change)
API Strategist / Change Manager
The bank is seeking an API Strategist / Change Manager on a large enterprise-wide transformational program. The role will define and implement the operating and support model for payment APIs. The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery. The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)
Responsibilities:
Define and implement the future state Sales & Service operating and support model for payment APIs
Obtain leadership support for the implementation of the future state models
Lead the Change Management Workstream including integrating the efforts of change management training, customer experience, and front line and operational delivery
Apply a structured change management approach and methodology for the changes impacting employees and customers
Develop a change management strategy based on assessment of the change
Develop a set of actionable and targeted change management plans including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
Execute on the tactical details of each plan
Support the communication, training and engagement efforts of employee-facing managers and business leaders
Be an active and visible coach to executive leaders who are change sponsors
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Create and enable reinforcement mechanisms and celebrations of success
Work with project managers and teams to integrate change management activities into the overall project plan
Requirements:
Previous experience with the implementation and support of APIs including organizational design and execution of client facing Sales & Service support models
Bachelor's degree required
Familiarity with the Change Management methods, approaches, tools
Exceptional communication skills both written and verbal
Excellent active listening skills
Problem solving and root cause identification skills
Must be a team player and able to work with and through others
Ability to influence others and move toward a common vision or goal
Proficient in Microsoft Office suite: PowerPoint, Excel, Word
Manage multiple and diverse stakeholders with varying needs
Establish and manage communications processes, protocols and plans
Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
Operate under intense pressure
Nice to Haves:
Certification in Change Management methodology
Familiarity with Project Management approaches, tools and phases of the project lifecycle
Skills:
1. Minimum of 8 years of dedicated Change Management experience. This is a large-scale business transformation project that will affect employees and customers.
2. Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion the role will entail both strategic and tactical efforts.
3. Candidate must demonstrate experience leading teams and/or workstreams.
Interview Process:
First Round 45min in MS Teams with HM
Possible 2nd round pending outcome of 1st rounds.
Interview format will consist of behavioral/situational questions.
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
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