Fraud Strategy Manager
Salary undisclosed
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About Evergreen Money
Evergreen Money is led by fintech pioneer, Bill Harris. He ran TurboTax, was CEO of PayPal, and founded Personal Capital, which grew to a $25 billion investment firm. Our mission is to help high achievers attain their life goals. We use digital technology to re-engineer traditional banking and investment products and deliver a custom financial solution.
About The Role
As a Fraud Strategy Manager you will play a critical role in ensuring the integrity and security of our platform. Your primary responsibilities will include a data-driven approach and ownership of fraud strategy and policy.
What You'll Do
Evergreen Money is led by fintech pioneer, Bill Harris. He ran TurboTax, was CEO of PayPal, and founded Personal Capital, which grew to a $25 billion investment firm. Our mission is to help high achievers attain their life goals. We use digital technology to re-engineer traditional banking and investment products and deliver a custom financial solution.
About The Role
As a Fraud Strategy Manager you will play a critical role in ensuring the integrity and security of our platform. Your primary responsibilities will include a data-driven approach and ownership of fraud strategy and policy.
What You'll Do
- Act as subject matter expert in regards to first and third party fraud for internal stakeholders.
- Implementation of fraud risk policy and controls while improving client experience and increasing scalability
- Monitoring client transactions to identify suspicious activity
- Overseeing the manual onboarding of new clients
- Improving and implementing changes to limit risk in the payments, chargeback, and disputes process
- Introducing scalable automation and analytics to provide actionable insights and reduce manual review time
- Building strong business partnerships with Advisory, Client Service, Compliance, and Product teams to implement and integrate changes and create a positive client experience
- Deep dive into individual fraud events to perform root cause analysis
- Performing data analysis, including sourcing, compiling, and interpreting data
- Analyzing risk trends and data discrepancies, and effectively communicating risk output
- Daily: Monitor, track, and analyze emerging fraud risk trends and provide recommendations for remediation
- Scope and publish comprehensive policies and guidelines for the Global Banking Operations team
- Work closely with customer-facing teams to train and inform on new processes
- Identify areas of improvement in the customer experience process as they relate to disputes and risk interactions
- Create efficiencies in operations by refining processes and producing training materials
- Engage with third parties and vendors to advance policy and operations goals for the Risk organization
- Monitor and report on operational metrics and KPIs, and partner with the Operations, Compliance and Product team on opportunities to mitigate risk and improve client experience
- Build strong internal relationships across partner teams and key internal stakeholders through strong communication and collaboration
- 5+ years of experience in risk and/or fraud detection or financial services
- Experience in and preference for project/program management or operational policy
- Excellent written and presentation skills, with the ability to synthesize information and make clear, concise recommendations
- A creative and eager mindset, with a bias towards action and finding solutions
- Adaptable and comfortable in a fast-paced, often-changing environment
- Proficiency in data analysis - Metabase, Looker, and SQL experience is helpful
- Ability to use data to identify trends and anomalies, and make recommendations for new initiatives
- Start-up Equity (ask us why this is so important)
- Free lunches
- Up to $1500 monthly contribution toward medical benefits
- Significant growth opportunity
- Monthly team events