Campaign Manager

Campaign Manager

Remote

$55,000 + 5% Bonus

Summary

We are a leading Marketing Technology organization that helps enterprise B2B clients create and organize their demand-generation efforts with an all-in-one integrated media solution. This helps marketing teams build revenue pipeline in a scalable, reliable, and predictable way.

The Account Management team is searching for a Campaign Manager who is enthusiastic about taking charge of client connections. You will prioritize boosting product adoption, ensuring client satisfaction, and securing long-term relationships.

Key Responsibilities

• The first escalation point for all client campaign inquiries and custom requests in a client-facing environment.
• Partner with sales leaders as a trusted advisor for all client campaign needs.
• Partner with the Global Campaign Operations team members to ensure frequent updates across all assigned client accounts are delivered (pacing, build progress, etc.).
• Enhance the value of our products and services while cultivating trusted advisory relationships with assigned clients.
• Coordinate campaign execution using integrated tools and technologies for demand generation and display platforms.
• Establish a regular cadence with internal teams and key customer stakeholders to track the achievement of agreed-upon business objectives.
• Act as the point of contact and launch manager for client campaigns within your book of business.
• Transform campaign data into actionable insights, offering solutions aligned with clients' technical and business objectives.
• Create presentations and lead KOC, QBR, etc. calls directly with clients regarding Campaign Strategy and execution.
• Proactively spot optimization opportunities and partner with sales to develop strategy and partnerships with clients.
• Lead clients (new and existing) through overseeing implementations, integrations, maintenance, and expansion.
• Swiftly address various client requests. Facilitate communication among internal departments, providing updates on status, technical requirements, campaign progress, and issue resolution.
• Identify cross-functional resources to implement sustainable solutions.
• Use data analysis to identify how your team will meet company objectives and arrive at the best opportunities for success.
• Collaborate with peers to create and enforce best practices for the team and for campaign processes.
• Act as an extension of the team to ensure client happiness.
• Other duties as assigned.

Qualifications

• 1-2+ years experience in Customer Success, Professional Services, or equivalent client-facing roles.
• Experience of 1 year or more with Salesforce or other CRM platforms is necessary.
• Proficiency in Excel or PowerPoint at an advanced level is also expected.
• Willingness to travel for client visits as required by circumstances
• Strong attention to detail
• Strong oral and written communication skills
• Expert project management skills
• Ability to utilize resources efficiently
• Desire to work collaboratively with the leadership team
• Strong time management skills
• Strong quality assurance skills
• Ability to drive customer conversations towards successful outcomes
• Monitor team reporting