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Customer Service Specialist

  • Full Time, onsite
  • GEOR Global Recruitment
  • Mountain View, United States of America
Salary undisclosed

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Key Responsibilities:

- Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses.

- Issue Resolution: Address and resolve customer complaints with professionalism and empathy, escalating complex cases when necessary.

- Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions.

- Data Management: Maintain detailed records of customer interactions and transactions in the CRM system.

- Customer Insights Reporting: Analyze customer feedback and interaction data to generate reports that inform product development and service improvements.

- CSAT Compliance: Monitor and strive to meet or exceed established Customer Satisfaction (CSAT) metrics.

- Cross-Department Collaboration: Work closely with sales, product development, and marketing teams to relay customer feedback and contribute to product enhancements.

- Continuous Improvement: Participate in training sessions to stay updated on product knowledge and customer service best practices.

Qualifications

- Experience: Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support.

- Communication Skills: Excellent verbal and written communication abilities.

- Analytical Skills: Proficiency in analyzing customer data and generating actionable insights.

- Technical Proficiency: Familiarity with CRM systems and customer service software.

- Education: High school diploma or equivalent; a bachelor's degree is advantageous.

- Problem-Solving: Strong ability to troubleshoot issues and provide effective solutions.

- Customer Focus: Demonstrated commitment to delivering exceptional customer experiences.