Quality Manager

Senior Quality Manager 12Months Remote Raleigh NC

Qualification

• The Sr. Quality Manager is also expected to develop and maintain a thorough understanding of all Federal, State project management, privacy and security/data management, and quality management standards, practices, processes, policies, tools, delivery methodology, and expectations. This project will leverage both traditional/ waterfall and Agile delivery methodologies. Therefore, the Sr. Quality Manager is expected to have Expert level understanding of both PMI/PMBOK and Agile approaches to delivery.
• This role is also responsible for designing and actively managing the project Quality Management Plan, which includes the Quality Management Strategy that the Sr. Quality Manager will actively leverage to conduct Project Quality Management, and all responsibilities contained within this job description, throughout the project lifecycle.
• This role will be responsible for assessing vendor proposals which will include details regarding how the vendor proposes to develop an implementation design, develop solution(s) including interfaces/integrations, test the solution(s), and ensure customer satisfaction and project intended outcomes are accomplished. Therefore, experience assessing vendor proposals to large, complex IT modernization projects is an advantage.
• This role is also responsible for assessing vendor processes, including testing. Testing includes integration testing (estimated up to 10 interfaces), and End-to-End (E2E) testing (including regression, functional, data validation, system integration, load, or performance tests, etc.) Therefore, it is advantageous for candidates to have experience overseeing third-party vendors conduct all levels of testing, including integration and End-to-End testing.
• This positions is responsible for planning, preparing for, and coordinating the performance of User Acceptance Testing (UAT). This includes ensuring identified defects are prioritized and resolved by the vendor prior to agency approval of UAT results.
• This role is responsible for overseeing implementation vendor deliverable quality. These deliverables include vendor implementation strategies, implementation design documentation, testing documentation, testing results, defect management processes and outcomes, training materials and other communications, privacy and security documentation and management, and customer satisfaction.
• The Quality Manager also ensures high-quality software delivery by leading the State testing team responsible for planning, implementing, and automating quality assurance testing. Therefore, the development of all User Acceptance materials, and the execution of UAT,, State and Federal requirements, are included in the scope of this role.
• Responsibilities include collaborating with the vendor on the development of test plans, test cases, test automation, and reporting results. Experience with testing automation is a strong advantage for a candidate.
• This role is responsible for performing as the primary interface with a third-party auditing organization and/ Independent Verification and Validation (IV&V) team. The incumbent is expected to coordinate closely with IV&V and/ any internal auditing functions to:
• Proactively identify areas of improvement
• Generate solutions to improve quality, partnering with team members across the organization, as well as IV&V
• Identify owners and accountability to implement the generated solutions
• Track implementation of the solutions, and the generated improvements
• This role is also responsible for identifying vendor and vendor solution performance trends, aggregating and analyzing performance data, and recommending methods for improving design, processes, and delivery quality. This will include monitoring, identifying, and analyzing performance data in order to provide constructive feedback, maintain high-service levels, and increase production system efficiency.

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