Head of Operations, Clinical
Salary undisclosed
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$250,000 - $350,000
Full-time / Onsite
About The Role
We are looking for an experienced and strategic leader to take on the role of Head of Clinical Operations. This position is vital for overseeing the operational aspects of our provider strategy and ensuring exceptional provider experiences. You will play a crucial role in cross-functional collaboration, driving initiatives to completion, fostering a culture of excellence, and developing scalable processes that enhance provider satisfaction and efficiency.
What You'll Do
Full-time / Onsite
About The Role
We are looking for an experienced and strategic leader to take on the role of Head of Clinical Operations. This position is vital for overseeing the operational aspects of our provider strategy and ensuring exceptional provider experiences. You will play a crucial role in cross-functional collaboration, driving initiatives to completion, fostering a culture of excellence, and developing scalable processes that enhance provider satisfaction and efficiency.
What You'll Do
- You'll serve as the core manager for insurance team, clinical operations managers, provider success associates (total of 5 direct reports)
- Feel comfortable picking up projects halfway from your team, negotiate with product and engineering for resources and get them over the finish line
- Effectively convey your teams progress, growth, and challenges to the core leadership team
- Communicate project updates to the rest of your team to strike a balance between pushing projects forward and giving your team ownership
- Every day is different: you are responsible for meeting your team where they're at, identifying the highest priority, and doing what needs to be done to finish the project
- You manage the recruitment process for our provider team and can work collaboratively with our recruiters to optimize this process
- You're creative and excited about building a more robust product for our patients and embrace the new initiatives of your team member
- An adept problem-solver who can navigate complex issues involving multiple stakeholders
- Data-oriented, with a capability to leverage analytics for strategic decision-making
- Clinical experience is not needed: Project management and leadership experience is a must
- Your head is on the ground, working in the weeds with your team, not in the clouds
- You're comfortable with SQL and Tableau
- You feel comfortable navigating complex relationships with a very large provider team
- Startup experience
- Comprehensive Health Coverage – Medical, dental, and vision insurance to keep you at your best
- Financial Security – 401(k) with company matching and fully covered life insurance
- Time to Recharge – Unlimited PTO, generous company holidays, and flexibility to take the time you need
- Wellness First – Group activities, mindfulness sessions, and fitness perks to support your well-being
- Connection & Community – Team lunches, office hangouts, and offsite meetups to build meaningful relationships
- High-Impact Work – Shape the future of digital healthcare at a pivotal moment in our growth
- Competitive Compensation – Top-tier salary and a generous equity package
- Fast-Paced & Exciting – Join a hypergrowth team that moves fast and builds with purpose
- World-Class Team – Work alongside top engineers, product leaders, and operators in a high-performance environment
- Prime Location – Enjoy a vibrant workspace in downtown San Francisco