L2 Desktop Support Specialist

We are seeking a proactive and customer-focused IT Support Technicians to provide on-site technical support, troubleshooting, and maintenance for end-users and IT infrastructure. This role requires excellent IT Infrastructure knowledge, strong problem-solving skills, and the ability to deliver excellent customer service while resolving hardware and software issues efficiently. Experience working with ServiceNow (SNOW) for ticketing and incident management is highly preferred.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues.
• Perform on-site troubleshooting, diagnostics, and repairs for desktops, laptops, printers, and other IT equipment.
• Install, configure, and update software and operating systems as needed.
• Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting.
• Utilize ServiceNow to log, track, and update IT support tickets, ensuring timely resolution.
• Maintain accurate documentation of support tickets, resolutions, and system configurations.
• Escalate complex technical issues to higher-level support teams when necessary.
• Conduct routine maintenance and preventive checks on IT equipment.
• Support end-users with IT-related inquiries and provide guidance on best practices.
• Ensure compliance with IT security policies and procedures.

Required Skills & Qualifications:

• Experience working with ServiceNow or similar IT service management (ITSM) tools.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with IT troubleshooting techniques for hardware, software, and networking.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• A+ Certification or equivalent IT support training is a plus.
• Willingness to travel to different client locations as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

We are seeking a proactive and customer-focused IT Support Technicians to provide on-site technical support, troubleshooting, and maintenance for end-users and IT infrastructure. This role requires excellent IT Infrastructure knowledge, strong problem-solving skills, and the ability to deliver excellent customer service while resolving hardware and software issues efficiently. Experience working with ServiceNow (SNOW) for ticketing and incident management is highly preferred.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues.
• Perform on-site troubleshooting, diagnostics, and repairs for desktops, laptops, printers, and other IT equipment.
• Install, configure, and update software and operating systems as needed.
• Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting.
• Utilize ServiceNow to log, track, and update IT support tickets, ensuring timely resolution.
• Maintain accurate documentation of support tickets, resolutions, and system configurations.
• Escalate complex technical issues to higher-level support teams when necessary.
• Conduct routine maintenance and preventive checks on IT equipment.
• Support end-users with IT-related inquiries and provide guidance on best practices.
• Ensure compliance with IT security policies and procedures.

Required Skills & Qualifications:

• Experience working with ServiceNow or similar IT service management (ITSM) tools.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with IT troubleshooting techniques for hardware, software, and networking.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• A+ Certification or equivalent IT support training is a plus.
• Willingness to travel to different client locations as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.