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Lead Salesforce Business Analyst

Salary undisclosed

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We are seeking a Senior Business Analyst with Salesforce experience for a remote, long-term contract opportunity. In this role, you will collaborate with stakeholders to analyze business needs, document requirements, and support the successful delivery of system enhancements and new capabilities.

Key Responsibilities:

  • Gather and document business requirements for new processes, systems, and user experiences through interviews, workshops, and research.
  • Map Salesforce data to/from third-party and custom systems (SAP, Data Lake, etc.) to ensure seamless integrations.
  • Analyze and document current and future state workflows, including use cases, swim-lane diagrams, process flows, and wireframes.
  • Collaborate with IT development and QA teams to define testing strategies, support system testing, and facilitate User Acceptance Testing (UAT).
  • Work closely with vendor partners and internal teams to communicate business needs and determine optimal solutions.
  • Advise on best practices for digital user interface designs and user experience (UX).
  • Utilize Agile/Scrum methodologies, Jira, and other tools to track project progress and ensure timely delivery.
  • Ensure compliance with IT standards, security policies, and project management methodologies.

Qualifications:

  • 10+ years of experience in business analysis, including data mapping and systems integration.
  • Experience in Salesforce Sales Cloud and Experience Cloud (preferred).
  • Strong background in business process design, workflow analysis, and enterprise system integrations.
  • Proficiency in Agile/Scrum methodology and Jira for project tracking.
  • Experience with Google Suite, Lucid Charts, and visually modeling requirements is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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