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EPIC System Management Analyst

Salary undisclosed

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Duration: 6-12 Months

100% Remote

W2

Description:

Primary Responsibilities:

Serves as a liaison between the other IT Teams (Desktop, Server, Network) and Epic Team to implement and coordinate the technical projects

Epic certification(s) must be kept current and includes completing NVT (new version training) and re-certification as required

Monitors the ticket queue, reaching out to the end users to ensure clear understanding of reported issues, collaborating with other team members and departments to address tickets when

appropriate, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines

Re-directs operational requests to appropriate team leadership

Conveys any conflicting enhancement requests/project priorities to Revenue Cycle Manager, for additional feedback as needed

Attends specific strategic initiative meetings as needed to provide subject matter expertise and guidance

Required Qualifications:

Epic Certification (MyChart/Cadence)

3+ years of programming and/or analytical experience with Epic

Legally authorized to work in the US without any restrictions. Proof will be required

Preferred Qualifications:

Undergraduate degree or equivalent experience.

Epic certification (Reporting Workbench, Dashboards, Slicer/Dicer)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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