
IT Systems Support Specialist
Salary undisclosed
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Are you a highly motivated IT professional with a passion for cutting-edge technology and a drive to make a real impact?
We are seeking a talented and experienced IT Systems Support Specialist to join our dynamic and growing team. This isn't just another IT job – it's an opportunity to play a crucial role in ensuring the smooth and reliable operation of our critical IT infrastructure, directly impacting the success of our business.
Location: Remote
Timezone: Mountain or Central
Key Responsibilities:
- Monitor server performance and proactively address potential issues, including system downtime, security breaches, and software failures.
- Troubleshoot and resolve server-related issues, including application errors, network connectivity problems, and performance bottlenecks.
- Provide technical support to end-users, including troubleshooting login issues, resolving software problems, and assisting with remote access.
- Collaborate with the IT department in Bangalore to ensure seamless support coverage across different time zones.
- Monitor and analyze system logs for security threats and potential vulnerabilities.
- Implement and maintain security measures to protect server infrastructure from cyber threats.
- Assist with the deployment and maintenance of cloud-based infrastructure on AWS and Azure.
- Maintain strong knowledge of Linux and Microsoft server operating systems.
- Document and maintain system configurations and troubleshooting procedures.
- Participate in ongoing professional development to stay current with the latest technologies and best practices.
What You'll Bring:
- 3+ years of experience in IT support or systems administration.
- Deep expertise in Linux and Microsoft server operating systems (Redhat 7x, 8x and Windows Server 2022 and latest).
- Hands-on experience with AWS and Azure cloud platforms.
- Proficiency in Microsoft Active Directory management, SAML authentication, and Microsoft Entra ID.
- Experience with IIS and Tomcat configuration and certificate management.
- Solid understanding of network protocols, security best practices, and VPN technologies.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to thrive in a fast-paced, collaborative environment.
- Experience with virtualization technologies (VMware, KVM, etc.).
- A passion for continuous learning and professional growth.
Bonus Points:
- Experience with server monitoring tools, scripting languages (Python, PowerShell), configuration management tools (Ansible, Puppet, Chef), and virtualization technologies.
Ready to take your IT career to the next level? Apply today!