Field Service Technician
Job Title: Field Service Technician
Location: Irvine, CA
Duration: 6+ Month Contract
Job Description:
Agreeya is Global integrator and seeking a Field Service Technician.
Objective:
The main function of a field service technician is installs, maintains and repairs products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Job Responsibilities:
- Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment.
- Installs, upgrades and removes products ensuring coordinative engineering field change.
- Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
- Completes system programming and optimization as part of the installation process.
- Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
- Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc.).
- Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
- Travels frequently to customer sites in performance of duties.
- The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is required to reach with hands and arms.
- The employee must lift and/or move up to 50 pounds.
- Update knowledge and skills to keep up with rapid advancements in computer technology.
- Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
- Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
- Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
- Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
- Analyze user needs and recommend appropriate hardware.
Skills:
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Ability to work independently and manage one s time.
- Basic mentoring skills necessary to provide support and constructive performance feedback.
- Knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Education/Experience:
- Bachelor's degree in computer science or related field or equivalent training/education required.
- 5-7 years customer service related experience required.
About Us:
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at Agreeya for more information.
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.