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Helpdesk Specialist 2
Salary undisclosed
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Helpdesk Specialist 2
Location: Minneapolis, MN
Schedule: Fully onsite
Rate: $27.00 - $31.00/hr
Top skills:
This individual specializes in one or more areas than Level 1 including support center/technology support, networking, telecommunications, project management, asset management, help desk, electronic software distribution (ESD), and Technology Support Services (OSS) and product support.
Independent - have to be ok with remote support
2 years of desktop tech support experience
Good problem solver
Self-starter - but not afraid to ask questions
Used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty
Heavy demand IT ticketing - there's always work to do
Mac & iOS presence
ServiceNow experience
Strong customer Service skills
Trainable, professional and punctual mindset cultural fit
Scenario: Regarding network connectivity with multiple computers, and for instance if 1 computer is running slower than the others, what would you look at first?
Description:
The Technology Support Specialist II performs multiple technology support activities. This professional demonstrates ability to prioritize tasks, as well as displays and applies technical knowledge effectively to the technology support function. This individual specializes in one or more areas, including support center/technology support, networking, telecommunications, project management, asset management, help desk, electronic software distribution (ESD), and Technology Support Services (OSS) product support such as EY/Queue, a firm specific tool.
Responsibilities:
Under minimal supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware).
Assist with new hire processing (account requests, verification, and more complex equipment configuration).
Perform more complex software troubleshooting.
Assist with the equipment and set-up for conference/meeting facilities, as directed.
Assist with off-site support for client functions/meetings.
Perform administrative tasks, such as changing passwords.
Assist with back-up tape maintenance, quality control server room checks, and software installation on network file servers.
Assist with network set-up off-site and the creation of network documentation.
Create network file server user accounts.
Perform telephone installation and inventory.
Monitor Private Branch Exchange (PBX) activity as well as performance and report anomalies.
Handle minor administrative functions and voice mail administration.
Troubleshoot jacks/wiring, and establish/troubleshoot cross connects for Master Distribution Frame/Intermediate Distribution Frame (MDF/IDF).
Identify project problems and/or delays for local areas and offices, and report them to management.
Respond to customers' telephone inquiries concerning support requests, systems status, and network connectivity.
Resolve problems associated with firm-standard software and hardware. Identify sources and trends of technical problems to prevent future occurrences.
Participate in the development and administration of the software distribution scheduling and workflow process; administer distribution and inventory systems.
Assist in the resolution of problems and the identification of potential software distribution issues.
Participate in the development and documentation of electronic software distribution procedures, and in the solution process regarding software distribution issues.
Assist Enterprise Network Infrastructure Hub site local office network administrators in software distribution activities.
Assist in the technical review of the distribution and inventory system to assure optimal performance.
Assist in the maintenance of system hardware inventory modules, the distribution of reports, and the uploading of inventory information.
Monitor the network load and transmission of distribution packages for optimal network performance.
Provide system operations reports, including project schedules and status to national ESD management.
Participate in the creation of reports based on clients' design requests.
Assist in the analysis of information relating to the products supported and the services provided by OSS to ensure clients' technical and business needs are met.
Update existing reports to reflect modifications to the database structure. Interface with senior management to determine clients' reporting needs as new or modified software is implemented.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Location: Minneapolis, MN
Schedule: Fully onsite
Rate: $27.00 - $31.00/hr
Top skills:
This individual specializes in one or more areas than Level 1 including support center/technology support, networking, telecommunications, project management, asset management, help desk, electronic software distribution (ESD), and Technology Support Services (OSS) and product support.
Independent - have to be ok with remote support
2 years of desktop tech support experience
Good problem solver
Self-starter - but not afraid to ask questions
Used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty
Heavy demand IT ticketing - there's always work to do
Mac & iOS presence
ServiceNow experience
Strong customer Service skills
Trainable, professional and punctual mindset cultural fit
Scenario: Regarding network connectivity with multiple computers, and for instance if 1 computer is running slower than the others, what would you look at first?
Description:
The Technology Support Specialist II performs multiple technology support activities. This professional demonstrates ability to prioritize tasks, as well as displays and applies technical knowledge effectively to the technology support function. This individual specializes in one or more areas, including support center/technology support, networking, telecommunications, project management, asset management, help desk, electronic software distribution (ESD), and Technology Support Services (OSS) product support such as EY/Queue, a firm specific tool.
Responsibilities:
Under minimal supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware).
Assist with new hire processing (account requests, verification, and more complex equipment configuration).
Perform more complex software troubleshooting.
Assist with the equipment and set-up for conference/meeting facilities, as directed.
Assist with off-site support for client functions/meetings.
Perform administrative tasks, such as changing passwords.
Assist with back-up tape maintenance, quality control server room checks, and software installation on network file servers.
Assist with network set-up off-site and the creation of network documentation.
Create network file server user accounts.
Perform telephone installation and inventory.
Monitor Private Branch Exchange (PBX) activity as well as performance and report anomalies.
Handle minor administrative functions and voice mail administration.
Troubleshoot jacks/wiring, and establish/troubleshoot cross connects for Master Distribution Frame/Intermediate Distribution Frame (MDF/IDF).
Identify project problems and/or delays for local areas and offices, and report them to management.
Respond to customers' telephone inquiries concerning support requests, systems status, and network connectivity.
Resolve problems associated with firm-standard software and hardware. Identify sources and trends of technical problems to prevent future occurrences.
Participate in the development and administration of the software distribution scheduling and workflow process; administer distribution and inventory systems.
Assist in the resolution of problems and the identification of potential software distribution issues.
Participate in the development and documentation of electronic software distribution procedures, and in the solution process regarding software distribution issues.
Assist Enterprise Network Infrastructure Hub site local office network administrators in software distribution activities.
Assist in the technical review of the distribution and inventory system to assure optimal performance.
Assist in the maintenance of system hardware inventory modules, the distribution of reports, and the uploading of inventory information.
Monitor the network load and transmission of distribution packages for optimal network performance.
Provide system operations reports, including project schedules and status to national ESD management.
Participate in the creation of reports based on clients' design requests.
Assist in the analysis of information relating to the products supported and the services provided by OSS to ensure clients' technical and business needs are met.
Update existing reports to reflect modifications to the database structure. Interface with senior management to determine clients' reporting needs as new or modified software is implemented.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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