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Product Specialist

Salary undisclosed

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AlphaLife Sciences - Who We Are - In 2020, a group of senior technology and product experts from Google and Verily China decided to start a business and delve into the intelligent digitalization of life science clinical research. With the goal of building a SaaS platform for life science and consumer health fields through world-leading computer technology, AlphaLife Sciences empowers innovative clinical trials and real-world research with cutting-edge technologies such as Cloud Services and AI. Automated workflow and intelligent decision-making driven by research doc and data ensures data consistency, improves operational efficiency, and accelerates innovative research and development.

What You’ll Do

· Provide post-go-live administrative support for multiple clients

· Solutioning and configuration of applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications

· Bulk import/export of content and data

· Ad hoc training of users and administrators

· Analysis and deployment of new product features

· Maintenance of production and sandbox environments

· Creation of regular and ad hoc customer reports

Requirements

· Experience with configuring/supporting/implementing software

· 2+ years Customer service or consulting experience

· Ability to quickly understand client requirements and needs and articulate potential solutions

· Experience fulfilling customer needs and managing expectations

· Strong organizational skills with the ability to switch tasks quickly

· Excellent verbal and written communication skills

· Bachelor’s degree or equivalent relevant experience

Nice to Have

· Project management experience

· Understanding of life sciences drug development process

· Understanding of life sciences compliance requirements