Product Specialist
AlphaLife Sciences - Who We Are - In 2020, a group of senior technology and product experts from Google and Verily China decided to start a business and delve into the intelligent digitalization of life science clinical research. With the goal of building a SaaS platform for life science and consumer health fields through world-leading computer technology, AlphaLife Sciences empowers innovative clinical trials and real-world research with cutting-edge technologies such as Cloud Services and AI. Automated workflow and intelligent decision-making driven by research doc and data ensures data consistency, improves operational efficiency, and accelerates innovative research and development.
What You’ll Do
· Provide post-go-live administrative support for multiple clients
· Solutioning and configuration of applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
· Bulk import/export of content and data
· Ad hoc training of users and administrators
· Analysis and deployment of new product features
· Maintenance of production and sandbox environments
· Creation of regular and ad hoc customer reports
Requirements
· Experience with configuring/supporting/implementing software
· 2+ years Customer service or consulting experience
· Ability to quickly understand client requirements and needs and articulate potential solutions
· Experience fulfilling customer needs and managing expectations
· Strong organizational skills with the ability to switch tasks quickly
· Excellent verbal and written communication skills
· Bachelor’s degree or equivalent relevant experience
Nice to Have
· Project management experience
· Understanding of life sciences drug development process
· Understanding of life sciences compliance requirements