Operational Support

Join our client as an Operational Support Analyst for a 12 month contract position in South Jordan, UT. This position will work 3 days/week in the office.

Call Notes:

• This team does the initial fraud review before it goes to other team
• Comfortable speaking on the phone multiple times a day (looking into fraud activity)
• Supporting existing products
• Brokerage understanding, knowing brokerage products
• Understanding of different fraud types
• Produce 40-50 alert reviews per day
• Come from alerting type function, 2-3 years of alert review experience
• Identify and communicate new fraud scenarios and/or process gaps to management
• Learn other operational support functions for backup and cross-training purposes when needed
• Will be working with a variety of teams
• *** Potential to convert full time***
• 3x days a week onsite, 2 days remote

Description:

• Hybrid 3 days a week onsite
• Potential to convert

Job:

• Operational Support

The Successful Candidate Will Be Responsible For:

• Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse
• Review monetary payments that include Wire, ACH, Check, Zelle, ATM/POS and other payment alerts prior to release
• Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements
• Ensuring timeliness with required EWS/Zelle reporting standards and requirements
• Partner with multiple stakeholders as appropriate to remediate confirmed fraud events
• Maintain understanding of operational business processes, policies and systems
• Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity
• Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure
• Identify and communicate new fraud scenarios and/or process gaps to management
• Learn other operational support functions for backup and cross-training purposes when needed
• Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

Qualifications:

• Bachelor's Degree or equivalent work experience in an area relevant to this position

Skills Desired:

• Experience working in AML, KYC or Fraud environment desirable
• Analytical, critical thinking, and decision-making skills
• 1+ years of experience in financial services industry or working knowledge of the industry
• 1+ years of professional business working experience
• Excellent communication and writing skills
• Proven organizational skills and attention to detail
• Ability to work in a team environment
• Task oriented and inquisitive in nature
• Self-motivated and able to efficiently produce results when working independently
• Ability to work in a high-pressure environment, rendering overtime as needed to address business needs
• Customer service experience is a plus

Education Level:

• Bachelor's Degree

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.