Client Service Representative - Entry Level
Salary undisclosed
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We are seeking a motivated and enthusiastic Client Service Representative to join our team. This entry-level position is perfect for individuals looking to start their career in customer service and build valuable skills in client relations. As a Client Service Representative, you will play a vital role in ensuring client satisfaction and supporting our overall business objectives.
Key Responsibilities
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Key Responsibilities
- Client Interaction: Serve as the first point of contact for clients, addressing inquiries and providing accurate information about our products and services
- Problem Resolution: Assist clients in resolving issues efficiently, ensuring a positive customer experience
- Account Management: Maintain and update client records and databases, ensuring accuracy and confidentiality
- Team Collaboration: Work closely with other departments to ensure seamless communication and service delivery
- Feedback Collection: Gather client feedback and provide insights to improve service quality and customer satisfaction
- Education: High School Diploma or GED required; associate’s or bachelor’s degree in a related field is a plus
- Experience: No prior experience required; we welcome recent graduates and individuals eager to learn
- Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor
- Interpersonal Skills: Strong interpersonal skills to build relationships with clients and team members
- Detail-Oriented: Ability to manage multiple tasks while paying attention to detail
- Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) systems is a plus
- Training: Comprehensive training program to equip you with the skills necessary for success in client service
- Career Growth: Opportunities for professional development and advancement within the company
- Supportive Environment: A positive and collaborative workplace where your contributions are valued
- Compensation: Competitive salary with performance-based incentives
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