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Customer Technical Support Specialist

Salary undisclosed

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Job Summary:

As a Customer Support / Care Experience Specialist, you will primarily be responsible for answering incoming calls regarding the usage of technical products. The ideal candidate will be passionate about creating a positive customer experience in a team-oriented environment.

Responsibilities:

  • Interact with customers via telephone, email, or online chat to provide support and information on products / services
  • Ensures that appropriate actions are taken to resolve customer problems and concerns
  • Capture insights from customer interactions to identify trends and emerging issues
  • Report process issues that require updates or adjusting
  • Engage in ongoing training for a comprehensive understanding of all company products and features

Qualifications:

  • 1-2+ years of recent tech support experience (Mac and Windows preferred)
  • Ability to learn quickly and then help train or teach others
  • Ability to explain technical topics to all audiences
  • Excellent written and verbal communication skills
  • Patience, empathy, and a positive mindset
  • Experience with API development and integration with third-party services, a nice to have

Location: Tucson, AZ

Type: Full-Time (permanent)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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