Manager- End Computing Systems
Salary undisclosed
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Manager - End User Computing Services
Industry Managed Services Location Anaheim, CA
(hybrid work schedule occasional work trips throughout the US)
Responsibilities
The Manager of End User Computing Services works directly with a small number of customers to identify and implement improvements to their end-user computing environment that aim to enable end-user productivity, ensure adequate security, and enhance connectivity and collaboration internally and with partners.
The Manager of End User Computing Services is also responsible for the teams providing day-to-day operations and support services to clients, such as systems administration services, incident management and trouble ticket resolution services, request fulfillment services, and hardware refresh efforts.
Team
The technical and consulting resources team reporting to this position consists of 10 to 20 full-time and part-time team members. Some team members work onsite at client locations, such as our onsite desktop technicians. Other team members provide consulting and technical support services remotely from locations in the US and India, such as our M365/Email Support Service.
Technology Environment
The following briefly outlines the components typically included in a client s current or to be end-user computing environments:
M365 Email, Office, Teams
Dell Laptops and Desktops
CrowdStrike Endpoint Protection
Cisco DUO Multi-Factor Authentication
Lansweeper + Automox or KACE
Avaya IP Phone
VPN Access
Onsite Wi-Fi Access
SAP Graphical User Interface (GUI)
Rugged Handheld Computers & Barcode Scanners
Box or Dropbox
SharePoint and Power Automate
Power BI or Amazon QuickSight
Qualifications
Candidate need not be completely familiar with all the technology tools and services listed above but should have basic knowledge and understanding of the technology.
Measuring What Matters
Measures of success for this position include client satisfaction ratings, client contract renewals, employee engagement scores, and any applicable service delivery metrics or service level objectives associated with client engagements.
About Calance
Calance is a technology services firm providing Digital & Data, Infrastructure & Operations, and Talent Services to clients. Headquartered in Southern California with offices across US and India, our team has made a commitment to excellence for over 20+ years.
At Calance, we are committed to the following.
Client At Calance, our primary goal is to help each client achieve its full potential by challenging the status quo and providing technology-based solutions, consulting, and services tailored to their needs.
Change We believe change is inevitable and encourage our people to be the change they want to see. For example, if a process, policy, or technology is not serving us as well as it could, we want our employees to advocate for change.
Challenge We expect employees to challenge themselves, clients, and partners in positive, proactive, optimistic ways to grow, improve, and unlock their hidden potential.
Commitment We are committed to achieving quality outcomes and believe research, learning, analysis, planning, verification, and reflection activities are needed to deliver quality outcomes consistently. We are also committed to learning from mistakes and have tried to create a culture in which there are no mistakes, only lessons learned.
Candor & Care We care personally for our people, clients, and partners and believe that being open, providing actionable feedback, and challenging each other directly without being aggressive or insincere are effective ways to show that we care.
We offer competitive compensation and a benefits package which, coupled with an exceptional company culture, has resulted in most Calance team members staying with the company for over 7+ years. We also provide H1B work permits and permanent residency sponsorship.
Industry Managed Services Location Anaheim, CA
(hybrid work schedule occasional work trips throughout the US)
Responsibilities
The Manager of End User Computing Services works directly with a small number of customers to identify and implement improvements to their end-user computing environment that aim to enable end-user productivity, ensure adequate security, and enhance connectivity and collaboration internally and with partners.
The Manager of End User Computing Services is also responsible for the teams providing day-to-day operations and support services to clients, such as systems administration services, incident management and trouble ticket resolution services, request fulfillment services, and hardware refresh efforts.
Team
The technical and consulting resources team reporting to this position consists of 10 to 20 full-time and part-time team members. Some team members work onsite at client locations, such as our onsite desktop technicians. Other team members provide consulting and technical support services remotely from locations in the US and India, such as our M365/Email Support Service.
Technology Environment
The following briefly outlines the components typically included in a client s current or to be end-user computing environments:
M365 Email, Office, Teams
Dell Laptops and Desktops
CrowdStrike Endpoint Protection
Cisco DUO Multi-Factor Authentication
Lansweeper + Automox or KACE
Avaya IP Phone
VPN Access
Onsite Wi-Fi Access
SAP Graphical User Interface (GUI)
Rugged Handheld Computers & Barcode Scanners
Box or Dropbox
SharePoint and Power Automate
Power BI or Amazon QuickSight
Qualifications
Candidate need not be completely familiar with all the technology tools and services listed above but should have basic knowledge and understanding of the technology.
Measuring What Matters
Measures of success for this position include client satisfaction ratings, client contract renewals, employee engagement scores, and any applicable service delivery metrics or service level objectives associated with client engagements.
About Calance
Calance is a technology services firm providing Digital & Data, Infrastructure & Operations, and Talent Services to clients. Headquartered in Southern California with offices across US and India, our team has made a commitment to excellence for over 20+ years.
At Calance, we are committed to the following.
Client At Calance, our primary goal is to help each client achieve its full potential by challenging the status quo and providing technology-based solutions, consulting, and services tailored to their needs.
Change We believe change is inevitable and encourage our people to be the change they want to see. For example, if a process, policy, or technology is not serving us as well as it could, we want our employees to advocate for change.
Challenge We expect employees to challenge themselves, clients, and partners in positive, proactive, optimistic ways to grow, improve, and unlock their hidden potential.
Commitment We are committed to achieving quality outcomes and believe research, learning, analysis, planning, verification, and reflection activities are needed to deliver quality outcomes consistently. We are also committed to learning from mistakes and have tried to create a culture in which there are no mistakes, only lessons learned.
Candor & Care We care personally for our people, clients, and partners and believe that being open, providing actionable feedback, and challenging each other directly without being aggressive or insincere are effective ways to show that we care.
We offer competitive compensation and a benefits package which, coupled with an exceptional company culture, has resulted in most Calance team members staying with the company for over 7+ years. We also provide H1B work permits and permanent residency sponsorship.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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