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Jobs or company...

Business System Analyst

Salary undisclosed
Checking job availability...
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We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Business Systems Analyst with chargeback and dispute process

Location: Dallas,TX / Pittsburgh, PA

Position Overview: We are seeking a detail-oriented and analytical Business Systems Analyst to join our dynamic team. The ideal candidate will possess strong experience in chargeback and dispute processes, along with a solid understanding of POS terminals, card transactions, and payment systems. This role will involve working closely with stakeholders to improve processes, enhance system functionality, and drive business results.

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Dallas, TX / Pittsburg, PA is $110k - $120/year & benefits (see below).

The Role

Responsibilities:

  • Analyze, document, and optimize business processes related to chargebacks and disputes in payment transactions.
  • Collaborate with cross-functional teams to gather and define requirements for system enhancements and new implementations.
  • Conduct data analysis to identify trends, root causes, and opportunities for process improvement within payment systems.
  • Support the development and maintenance of system documentation, including business requirements, functional specifications, and user guides.
  • Liaise with IT and development teams to ensure that system changes meet business needs and are implemented successfully.
  • Assist in the testing of new system features and enhancements, ensuring they align with business requirements.
  • Provide training and support to end-users regarding payment systems, chargeback processes, and dispute resolution.
  • Stay current with industry trends and regulatory requirements related to payments and chargeback management.

Requirements:

You are:

  • Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field.
  • Minimum of [X] years of experience as a Business Systems Analyst, preferably in the payments or financial services industry.
  • Strong knowledge of chargeback and dispute processes, including relevant regulations and best practices.
  • Experience with POS terminals, credit/debit card transactions, and payment processing systems.
  • Proficient in data analysis and reporting tools; familiarity with SQL or other database querying languages is a plus.
  • Excellent communication skills, with the ability to convey complex information clearly to technical and non-technical stakeholders.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

  • Experience with specific payment platforms (e.g., PayPal, Stripe, Square) and knowledge of payment processing regulations.
  • Certification in Business Analysis (e.g., CBAP, CCBA) is a plus

We can offer you:

  • A highly competitive compensation and benefits package
  • A multinational organization with 58 offices in 21 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture

SYNECHRON S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Synclusive is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.