Operations Service Manager (OSM)

View All Jobs: Dezign Concepts Careers Portal

20250212-MO595-02-01

Salary Range: Up To $185K

Job Summary

Customer is looking for an Operations Service Manager (OSM) to capture system issues, coordinate with GPOCs on correcting those issues, and making system changes to correct bugs and possible design flaws. Join a team providing software engineering, custom application development, database administration and operations and maintenance (O&M) for a system in support of the full system lifecycle. Provide support for deployment packaging, system maintenance and troubleshooting for software and virtual infrastructure (cloud) components to maintain sustainability and reliability of the Sponsor’s system.

Responsibilities And Duties

Active Top Secret Clearance with Poly Required

• Assist customer alumni, Office of Alumni Relations (OAR) Staff and contractor colleagues, by capturing, communicating, and translating primary alumni portal user issues. Issues may range from technical access problems, navigation questions about forms and content upon securely accessing the portal, form submission status inquiries, and/or notifying OAR personnel of the need for action/case management updates
• Provide external and internal communication options, which may include separate phone and email identities requiring administrative management
• Contribute to development efforts by monitoring user log files, coordinate with low and high elements for any CI/SEC concerns
• Provide tangible user-story and UI/UX feedback to the development team according to Alumni user observations, comments, and feedback
• At times, serve as an authorized DTO under the purview of peer DTOs and guidance by the team lead and/or GPOC. This key role will be essential for the dual 'low-to-high' and 'high-to-low' data flow of alumni user observations, comments, and feedback
  
  

Experience Needed:

• Citizenship: Must Be a US Citizen
• Existing Clearance Required: Active Top Secret SCI with Poly
• Demonstrated experience communicating both written and orally using email, video conference, telephone, and service request database
• Demonstrated experience providing rules, procedures and technical information clearly and accurately, both verbally and in writing, to partners, peers and customers
• Demonstrated experience working with customer with developmental challenges or disabilities and understanding the necessity to communicate clearly with this demographic and the respectful etiquette that is required
• Demonstrated experience equivalent to help desk roles for the purpose of supporting various versions of internet browsers, and mobile devices
• Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
• Demonstrated experience with technical writing, maintaining SOPs, and communicating to a diverse population
• Demonstrated experience performing regular security network monitoring to identify misuse and abnormalities
• Demonstrated experience managing use of a government-furnished mobile phone
  
  

Optional Skills

• Demonstrated experience provisioning and/or disabling accounts using CRM tools
• Demonstrated experience providing data transferring services on networks
• Demonstrated experience administering and maintaining Atlassian Software Suite (Jira, Confluence)
• Demonstrated experience using Splunk dashboards
  
  

Interested! Apply Now for immediate Consideration!

Health Benefits

Medical, Dental, Vision, Health Savings Account and more.

Work/Life Balance

Paid Time Off, Holidays, Social Events, Employee Assistance Program and Team Building

Financial Opportunities

401K, Annual and Referral Bonuses and Tuition Assistance

Main Number: 1-888-663-2690 | [email protected] | www.dezign-concepts.com

Company Overview

At Dezign Concepts, we are building a collaboration of professionals to help supply commercial, government and the intelligence communities with the services they need to excel in current and future endeavors. We are a growing company where providing outstanding solutions and delivering impeccable service is our highest priority. We believe that great people make great companies and every day we strive to provide the type of environment that encourages creativity, growth and satisfaction.

Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Powered by JazzHR

cxbQnxSJJ4