Fraud Investigator

Join our client as a Fraud Investigator for a 12 month contract position in Alpharetta, GA. This position will work 3 days/week in the office.

Call Notes:

• 3-5 years of experience (Not looking for a senior candidate)
• Will be client facing
• Reviewing and investigating of customer account activity to detect and prevent fraud and/or abuse
• Prefer someone with a fraud background over AML experience
• Work case from beginning to end, working with multiple stakeholders as appropriate to remediate confirmed fraud events
• Maintain understanding of operational business processes, policies and systems
• Will be on calls 2-3 hours a day, set those expectations with the candidates

Description:

• Hybrid 3 Days a Week Onsite
• Potential to Convert

What You'll Do:

• Investigation and resolution of identified and reported fraud.
• This includes performing a wholistic review of transactions, account profile, client behavior, and mitigating risk.
• Remediation and reporting required aligned to the product and regulatory association.
• Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.
• Ensuring timeliness with required EWS/Zelle reporting standards and requirements
• Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
• Proactively identify recovery efforts from reported fraud transactions to recuperate losses
• Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
• Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
• Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
• Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
• Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.

These skills will help you succeed in this role:

• Experience in a financial crime role 4 + years' Superior analytical, critical thinking and decision-making skills utilizing data extraction
• Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.
• Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details
• The ability to research and respond to various methods of Debit card related fraud
• Perform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.
• Ensure proper case documentation and reporting
• Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations
• Excellent written and verbal communication skills
• Detail oriented with the ability and desire to work in a team environment

Even Better If You Have:

• Previous financial crime working experience
• Understanding of financial services industry products and processes
• Understanding of fraud and security issues within the banking and finance industry
• Previous experience working within a client service/hospitality-based role
• The candidate must also be proficient working with Excel, Access, Business and PowerPoint

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.