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Jobs or company...
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Field Systems Engineer

  • Full Time, onsite
  • Protech Systems Group, Inc
  • On Site, United States of America
Salary undisclosed
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The Field Systems Engineer is responsible for assisting other Systems Administrators, Engineers, and management by performing tasks to support our clients in an effective and proactive manner while providing excellent customer service.
Job Description

  • Work service tickets for various clients in varying degrees of difficulty:

  • Microsoft Servers

  • Strong Azure

  • Active Directory

  • VMWare

  • SAN Technologies

  • Desktops

  • Mobile Devices

  • Network Equipment (Firewalls, Routers, Switches)

  • Citrix and/or RDS Services Support

  • Project engineer for projects including client onboarding, systems upgrades, enhancements, replacements and the like.

  • Be IT Lead Engineer for clients

  • Perform routine system maintenance

  • Provide Level II escalation support for Level I and II NOC Engineers

  • Provide excellent customer service to all clients

Skills and Qualifications

  • Enhanced experience supporting Microsoft server operating systems

  • Enhanced experience with various firewall technologies

  • Enhanced experience with various routers, switches, wireless, etc.

  • Enhanced experience with remote management methodologies including WMI, SNMP, etc.

  • Effective communication skills (Verbal and written)

  • Proven, excellent customer service

  • Patience under stressful situations (i.e. network outages, server down, etc.)

  • Ability to think critically by using reasoning to identify the strengths and weaknesses of alternative approaches to problems

  • Ability to work alone, in a group, or under direct supervision effectively

  • An attitude conducive to learning and accepting challenges head on is a must

Education and Work Experience

  • 3 years of relevant support experience

  • Experience in call center or network operations center a plus

  • College degree is a plus, not a requirement

  • IT Certifications are a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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