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Client Support for a Wellness Company in the US (Home Based Part Time)

Salary undisclosed

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Client Information

The Client offers an inspiring array of wellness services designed to rejuvenate the mind, energize the body, and uplift the spirit.

Job Description

  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond promptly to customer inquiries via email and chat.
  • Resolve customer concerns and escalate issues as necessary to ensure satisfaction.
  • Maintain a high level of product and service knowledge to provide accurate information.
  • Track and follow up on pending customer inquiries or requests.
  • Manage and update customer records and databases.
  • Assist with data entry and document management.
  • Generate and share reports on customer interactions and feedback.
  • Assist with scheduling.
  • Support marketing efforts through customer engagement and follow-ups when necessary.

Must Haves

  • Proven experience in customer service, call center, or a similar role.
  • Excellent verbal and written communication skills in English.
  • Proficiency in using CRM systems and Microsoft Office/Google Workspace tools.
  • Strong multitasking and problem-solving abilities.
  • Ability to work independently and remain calm under pressure.
  • Experience with chat platforms and email management tools.
  • Administrative experience is a plus.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

  • Perfectly working headset and webcam
  • Stable internet connection of at least 5 Mbps to 15 Mbps
  • Up to date computer system with a minimum of Windows 8 or Mac OS X
  • Quiet room with no distractions or background noises
  • A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.

Connect With Us

https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker

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