Sr Implementation Specialist
Bachelors or associates degree or equivalent experience
6+ years of experience in installing and configuring network
Equipment
1+ year of demonstrated leadership experience
Demonstrated experience with communicating and remediating networking infrastructure
Demonstrated experience implementing disaster recovery procedures
Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
Understanding of cyber security vulnerabilities
location: Peoria, Illinois
job type: Permanent
salary: $80,000 - 90,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Primary Installation role responsibility where location of work may vary across the United States.
Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed
to implement solutions sold.
Use technical knowledge to develop technical gameplans for customized clients' systems after an initial purchase of
hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.
Owns technical scope and strategy for Network upgrade, Tele Remediation, Tele PM strategies, ReadySee with region team.
Create gameplan for specific site/project for complex work, onsite check-ins during key milestones
Ensures region FE is engaged to minimize risk of future issues
Point of contact for complex CSO's
Finds opportunities for service contract growth
Perform competency assessments for FE's on PCI equipment.
Pre-quote survey's/partnership with sales
Owns technical scope and strategy and milestones of installation projects for Zone
Assigns Implementation Specialists to projects based on competency
Supports install where additional competency is needed
Mentors Implementation Specialists to gain more competency within the region
Provides coaching/FBT sessions to region FE's
Hires additional contractors as extra hands are needed for project work within the Zone
Assess and remediate existing infrastructure to support installation of new solution. May also perform installation,
validation, and connectivity on assigned equipment.
Function as co-lead; develop and maintain strong relationships and frequent communications with customers and
sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
Mentoring and coaching local FE on installed solution.
Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service
records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
Supports engineering new product releases
Expected travel minimum 90%
qualifications:
- Experience level: Experienced
- Minimum 6 years of experience
- Education: Bachelors
skills: Cisco
6+ years of experience in installing and configuring networks
Mentors Implementation Specialists to gain more competency within the region
Ideally Certified in CompTIA Network+, CCNA, or CCWA
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.