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IT Support Engineer- Scheduled Visit

Salary undisclosed

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Scheduled Visit- 2 Days a Week- Woodstock IL

Provide first/second level contact and problem resolution for customer issues.

Work with Third Party Vendors to remediate complex AV issues as needed.

Provide timely communication on issue status and resolution.

Maintain ticket updates for all reported incidents.

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and

Microsoft Office 2010, other authorized desktop application.

Install, upgrade, support and troubleshoot for end-user equipment.

Performs remedial repairs on Desktops, laptops, and any other authorized peripheral

equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and

PC hardware/software including mobile phones.

This position requires the ability to work in a process-based environment requiring

flexibility and teamwork. Performs other duties as assigned.

Required Skillset

Minimum of 1-3 years of IT experience.

Experience of support end-user devices in an enterprise desktop environment.

Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and

troubleshooting, Enterprise anti-virus solutions.

Mobile device management including IOS and Android devices, enterprise encryption

solutions

Basic experience of Networks and end-user infrastructure systems such as Active Directory,

SCCM, Intune, VPN and Antivirus soft

Proven analytical, troubleshooting, and problem-solving skills.

Basic Networking Skills

Proven ability to multi-task, effectively determine priorities and meet SLA s.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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