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Help Desk Support (756490)

Salary undisclosed

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Skills Required / Desired


Associates Degree or 3 plus years or experience
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Prior customer service experience
Knowledge of help desk ticketing systems
Ability to identify and resolve problems using research techniques
Experience of Atlassian Jira, Confluence and Service Management tools
Ability to communicate effectively orally and in writing
Knowledge of Genesys phone systems
Experience of Salesforce platform
Software testing experience
Experience providing first and second tier help desk support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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