Client Partner Retail/CPG
Location: San Francisco Bay area only, Stable full-time job background with SI Partners OR Big 4 is preferred.
Not Open for Visa Sponsorship
Client Partner Retail
Location: San Francisco/Bay area
This is a job for a fortune 500 IT Consulting firm.
BU Description
Our Retail and Consumer Goods Business Unit delivers at the intersection of physical, digital and human worlds. Our BU supports world s largest brands in Retail and Consumer Goods such as Apparel, Specialty stores, Electronics, Food and Beverages. With a large team of dedicated professionals, this practice provides domain-aligned consulting, IT, business process and analytics solutions globally.
Opportunity
Client Partners play a key role in our growth strategy and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health and future prospects of account relationships. This role requires extensive CxOs level relationship building and executive connects, as well as a focus on revenues, operating margin, customer happiness, and employee growth and development. Bring outstanding consulting /relationship leadership skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.
We have an exciting opportunity for a Client Partner to service key accounts within the Retail/Consumer Goods Vertical.
Key Responsibilities
The individual needs to have had a strong pedigree of leading similar relationships and having grown them in previous roles.
- Drive profitable growth of the account relationships in the region
- Review the performance metrics of the account with the delivery, operations and finance teams on regular basis
- Be part of senior management reviews for the performance metrics of the account relationship
- Collaborate with multiple service lines, innovation teams and business teams in client to formulate a business plan and implement it for the account relationship
- Have regular meetings and work with the customer decision makers and influencers.
- Have a complete understanding of the relationship position within the accounts
- Be responsible for execution and customer happiness in all the revenue portfolios within the accounts
- Identify and forge partnerships and tap into existing alliance partnerships of client to grow the account
- Craft the thought leadership agenda
- Actively drive execution of the Digital/ Transformation/innovation agenda for the portfolio
Qualifications
- Proven experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
- Experience running Client P&L of $50 + Million dollars including reporting and metric assessment for the account.
- In depth understanding of Retail/Consumer Goods business domain, technology and services domains
- Understanding and thought leadership in technology, services and business trends and their direct and indirect impacts on the outcomes for retail and consumer Good companies
- Strong experience with the global service delivery model
- Candidates must have a proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
- Experience in digital services/solutions
- This role requires strong leadership skills and demonstrated capabilities of being a thought leader
- Strong executive presence and gravitas
- Minimum BS Degree.
Preferred Qualifications
- MS or MBA degree preferred
- A strong performance track record of running different portfolios-ranging from sales, new sales, programs and existing annuity business
- Must be detail oriented and able to handle and maintain all facets of complex assignments.
- Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
- Being able to make knowledgeable conversations with clients in Digital Area/trends in the industry
- Strategic thinking and the confidence and ability to plan ahead and stay the course
- Must be able to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence
- Excellent problem solving, communication, and client leadership skills are crucial
- Employee Stock Purchase Plan