Desktop Technician

Job Title: IT Support Technician

Location: Frankfort, KY

Job Description:

We are seeking a skilled IT Support Technician to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk support. The candidate will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.

Responsibilities:

• Provide enterprise-level technical support and assistance to end-users.
• Assist in troubleshooting and resolving hardware and software issues across the organization.
• Conduct light break/fix tasks to ensure minimal downtime for users.
• Provide initial support and resolution for routine IT issues, including login problems, password resets, and basic navigation assistance.
• Assist internal staff and external stakeholders in understanding and utilizing basic IT features and functionalities.
• Maintain accurate records of equipment and software inventory.
• Collaborate with team members to implement new technologies and solutions.
• Manage all hardware requests and distribution center stock levels.
• Audit hardware in techs' names and reconcile assets.
• Work with data and asset management, organize stolen/lost/missing devices, and audit computer naming.
• Log and categorize incoming support requests, ensuring accurate documentation and timely resolution.
• Escalate complex issues or those requiring Tier II or Tier III support to the appropriate teams.
• Provide daily reports.
• Manage consumables.
• Deliver courteous and helpful customer service to all users, maintaining professionalism and empathy.
• Provide service desk support and manage incident resolution.

Qualifications:

• Strong general computer skills.
• Experience with enterprise-level IT support.
• Familiarity with troubleshooting and resolving hardware/software issues.
• Ability to quickly learn and navigate software applications and databases.
• Effective communication skills, both written and verbal, to interact with users of varying technical backgrounds.
• Excellent problem-solving skills and attention to detail.
• Strong analytical, time-management, and organizational skills.
• Ability to lift and carry heavy objects or work in uncomfortable positions for extended periods.
• Ability to work independently and as part of a team.

Education and Experience:

• Previous experience in IT support, asset management, or a related field is preferred.

Additional Requirements:

• Candidates must be willing to spend a major portion of their time using a computer.
• Must be available to work overtime as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.