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Desktop Support Specialist

Salary undisclosed

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Greetings from ITC Infotech!

Role - IT Desktop Support Specialist Location - Midland, TX Start Date: Immediate Position Type: Full Time + Benefits (medical, 401K, PTO etc)

Mandatory Skills:

  1. Intune
  2. Networking basics
  3. Desktop/Laptop troubleshooting

Job Description:

  1. Maintains accurate information and data for end-user issues within the ServiceNow system and according to policies and standards.
  2. Serves as the initial contact for reporting of technical issues and answering questions regarding software/hardware/connectivity issues (focus on first-call resolution)
  3. Supports and interacts with end-users, including moves, transfers, and new hires.
  4. Establishes a working relationship with clients and management while understanding responsibilities for assigned areas.
  5. Communicates effectively, verbally and in writing.
  6. Troubleshoots & performs break fix for:
  • Desktop / Laptop / Mobile devices
  • Printers standalone and network
  • Phones Digital, Analog and VoIP
  • Other Accessories - Scanners, Cameras, etc.
  • VPN, RDP, and remote access
  • Other tasks as requested or assigned
  1. Develops, work through, and complete small projects as well as document processes and procedures according to corporate standards. Provide status to supervisors and clients.
  2. Deploys and build OS and software images to Laptops and Desktops, ship equipment to staff.
  3. Stays informed on industry best practices on client services, identifies gaps and recommends technical or administrative solutions to remediate.
  4. Regularly interacts with internal on any support needs and provides progress updates.
  5. Manages inventory including disposal, intake, and redeployments.
  6. Provides world-class service working with executives and c-suite.
  7. Able to remain in a stationary position, often standing or sitting for prolonged periods.
  8. Ability to lift and move boxes weighing up to 50-pounds for various needs.
  9. Occasionally work in outdoor weather conditions.
  10. Light travel < 20%

About US:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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