Customer Success Manager
At Flow Networks, we're committed to delivering unique experiences for cardholders that drive value for our clients around the world. As a Client Success Manager, you'll be central to nurturing and expanding our Partner and Clients’ card portfolios. Join our vibrant, multicultural team operating across the US, Vietnam, and Singapore, where each member is dedicated to transforming the payment moment into outcomes.
Your expertise will be pivotal in guiding and driving the management of our Partner and Clients' debit and credit card portfolios, ensuring every transaction contributes to a meaningful customer lifecycle journey. By joining Flow Networks, you become a part of a dynamic fintech venture, pushing the boundaries of innovation and setting new industry standards for payment experiences.
Responsibilities
The Client Success Manager is an essential role within Flow Networks, tasked with building and sustaining partner relationships, enabling their success with our products and services. This multifaceted position involves strategic planning, client relationship management, and the execution of growth initiatives with our Partners and Clients.
Key Responsibilities:
- Develop and execute growth plans and strategies for Flow's products with Partners and Clients, enabling successful adoption and performance across their portfolios.
- Serve multiple Partners and Clients primarily based in the United States, building strong working relationships and providing responsive client service.
- Collaborate with internal teams to establish client launch plans and track and report client performance and strategic outcomes.
- Coordinate service issue escalation and resolutions across different time zones, maintaining service continuity for our Partners and Clients.
- Act as a Subject Matter Expert (SME) for Flow’s product and services, informing our Partners and Clients and offering insights and feedback to Flow’s internal teams.
Qualifications
- A blend of analytical (30%), customer experience (30%) and planning (40%) skills.
- 5+ years in Partner/Client Account Management in B2B or B2B2C environments.
- Experienced in technology product development, including marketing campaign development and emerging marketing techniques.
- Consumer card payment and/or payment industry experience.
- Proven teamwork and collaboration skills.
- Agile and able to adapt quickly in a dynamic environment with exceptional problem-solving capabilities.
- Proficient with tools like MS Office, JIRA, Coda, Figma, PowerBi.
- An MBA is preferred but not required.
Apply Here
Flow Networks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.