Facilitator

About Streets2Schools.

Empowering People to Make Positive Transformation

This isn’t just a statement; it’s the heartbeat of our organization. Every interaction, every program, every effort we put in is aimed at empowering individuals to change their lives for the better. We are the driving force behind the transformation, guiding people from tough situations to brighter futures. We expect each staff member to embrace this mission and carry it forward in their work. Together, we are making a real difference!

Your work should reflect your passion and purpose. At Streets2Schools, we are dedicated to creating opportunities for at-risk individuals, empowering them to build brighter futures. By joining our team, you can be part of a mission-driven organization that values education, advocacy, and meaningful impact. We are looking for committed and compassionate individuals to help us transform lives and strengthen communities.

Job Overview

The Facilitator functions as a remote instructor and service provider for intervention program clients. The facilitator will ensure that participants understand the course material, engage in interactive discussions, and meet the program's goals. This role requires a combination of technical proficiency with virtual learning tools, empathy, strong communication skills, and a deep understanding of domestic violence dynamics. The Facilitator reports directly to Facilitator Coordinator.

Essential Functions And Objectives

• Conduct live, scheduled webinars utilizing curriculum on topics related to domestic violence prevention, parenting, healthy relationships, emotional regulation, and accountability.
• Facilitate interactive, instructional webinars for clients by maintaining established norms and teaching program content. Foster a respectful, non-judgmental, and inclusive online learning environment.
• Follow curriculum format for each webinar with compassionate and skilled delivery of concepts, strategies, and material.
• Provide strategies to hold clients accountable. Provide feedback and guidance to participants on their performance and progress toward meeting course objectives.
• Encourage active participation by facilitating questions and discussions.
• Monitor individual participation and address any disruptive behaviors. Monitor client behavior during webinars and alert Client Support regarding absences, no shows, suspected substance abuse, or breach of norms.
• Troubleshoot technical issues that participants may face during the webinar, ensuring smooth operation of the virtual learning platform.
• Maintain accurate attendance records. Complete weekly status report for each client’s progress and review monthly summary data.
• Address any conflicts or challenges that may arise during sessions with professionalism and adherence to program guidelines.
• De-escalate situations of frustration or defensiveness using conflict resolution techniques.
• Review and understand all course materials provided by the program and its objectives to effectively communicate the program's goals.
• Perform job functions in compliance with penal code.
• Work closely with the program coordinator and other facilitators to maintain the integrity of the course curriculum.
• Attend team meetings and contribute feedback to improve the program.
• Other duties as assigned
• Incumbent must maintain confidentiality and use sound judgment in performing assigned duties
  
  

Supervisory Responsibilities

None

Qualifications, Credentials And Competencies

Education and Experience

• Bachelor’s degree in Education, Psychology, Social work, Law Enforcement or related field. Commensurate experience in allied industry may be considered.
• Certificate of completion of state approved DV-BIP training program required (may be provided during hiring process by company).
• Annual requirement of 16 CEUs, 8 must be specifically in Domestic Violence.
• Demonstrated compassionate experience serving at-risk populations.
• Skillful group facilitation proficiency.
• Experience in education, communications, social work or psychology as a service provider.
• Specific knowledge regarding, but not limited to, spousal abuse, child abuse, sexual abuse, substance abuse, the dynamics of violence and abuse, the law, and procedures of the legal system.
  
  

Qualifications

• Be violence free for a minimum of five years prior to facilitation of group sessions (unless under special circumstances pre-approved by the probation departments) and remain violence free.
• Be free of criminal convictions for any serious crime, and have at least 2 years of non-probation/parole status.
  
  

Core Competencies

• Ability to attend and maintain continuing education units.
• Proficiency with Microsoft Office and Zoom. Ability to work on a computer for up to eight hours in a day (with meal or rest breaks).
• Intuitive software skills.
• Communicate with an encouraging and compassionate attitude, both orally and in writing. Ability to clearly convey information and guide participants through sensitive and complex topics.
• Strong capacity to understand participant emotions and provide compassionate support without judgment.
• Skilled at handling difficult or tense interactions during webinars while maintaining control of the session.
• Perform tasks independently within established timeframes.
• Ability to tailor teaching approaches to meet the diverse needs of webinar participants.
• Respect for and sensitivity to the backgrounds, beliefs, and values of participants from diverse cultures.
• Ability to monitor participant engagement and progress, ensuring program requirements are met.
• Quick decision-making in addressing technical issues or participant concerns that may arise during live sessions.
• Maintain professional manners.
• Reliable and diligent work ethic.
• Organize, prioritize and coordinate multiple assigned work activities with effective follow through.
• Work independently in the absence of instructions and maintain strict confidentiality.
  
  

Working Conditions

This is a fully remote position. As such, incumbent employees provide, at their expense, a secure, dedicated work area and materials, including a laptop or computer, reliable internet, and privacy. Scheduled hours of work will be set by the employees’ manager or supervisor and may include evenings and/or Saturdays. Employees are encouraged to embrace the benefits of working remotely, while maintaining regular contact with their supervisors and managers through designated channels.

The Pay Range For This Role Is

20 - 25 USD per hour(USA)