Technical Writer

Technical Writer needed for a 3+ Month Contract in Las Vegas, NV or Ft. Worth, TX working remotely. Will only have to visit the site if absolutely necessary!

Role Overview
Our client is seeking a Technology Documentation Writer with expertise in process engineering to document software, technology systems, and business processes. This role requires exceptional communication, writing, and interviewing skills to collaborate with engineers, product managers, and stakeholders to create clear, concise, and user-friendly documentation. The ideal candidate will have a strong understanding of software development lifecycles (SDLC), system architecture, and workflow automation. Experience with product management methodologies (such as Pragmatic Marketing) is highly desirable.

Key Responsibilities

• Technical Documentation: Develop and maintain comprehensive documentation, including software workflows, API documentation, user guides, system architecture diagrams, and process maps.
• Process Engineering: Analyze and document end-to-end technology and business processes, identifying areas for improvement and optimization.
• Stakeholder Collaboration: Conduct interviews with developers, product managers, and engineers to extract critical insights about system functions, capabilities, and integration points.
• Product Management Insight: Apply Pragmatic Marketing principles to document product features, roadmaps, and requirements.
• Knowledge Management: Create and manage internal and external knowledge bases, ensuring accurate and up-to-date information.
• Compliance & Best Practices: Ensure documentation adheres to industry standards, compliance requirements, and Client's internal policies.
• Training & Support Materials: Develop training guides, FAQs, and troubleshooting documentation to support user adoption of software systems.

Required Qualifications

• 3+ years of experience in technical writing, process engineering, or a related field.
• Strong ability to document complex technical systems, software applications, and business processes.
• Experience working with SDLC methodologies, Agile development environments, and API documentation.
• Proficiency in tools such as Confluence, Jira, Lucidchart, Visio, ServiceNow Knowledge Base, and NetSuite documentation.
• Excellent interviewing, writing, and editing skills, with the ability to translate complex concepts into clear, user-friendly documentation.
• Strong analytical and process mapping skills, with experience in workflow optimization.
• Familiarity with Pragmatic Marketing, product management frameworks, or business analysis is a plus.
• Bachelor's degree in Technical Writing, Computer Science, Information Systems, Business, or a related field (or equivalent experience).

Preferred Qualifications

• Experience with SaaS platforms, cloud technologies, and enterprise software solutions.
• Knowledge of API documentation tools such as Swagger, Postman, or OpenAPI.
• Exposure to integration platforms like Xano, ServiceNow, or other middleware technologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.