Accounts Receivable Collection Specialist
Job Overview:
The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding accounts receivable. This role involves communicating with customers to resolve payment issues, negotiating repayment terms, and ensuring accounts are updated accurately. The ideal candidate is detail-oriented, persuasive, and has excellent communication and negotiation skills.
Key Responsibilities:
- Contact customers via phone, email, or mail to discuss overdue accounts and resolve outstanding balances.
- Negotiate repayment plans or settlements while adhering to company policies and regulations.
- Maintain accurate records of all interactions, payments, and account statuses in the company s system.
- Investigate and resolve customer disputes related to billing or payment discrepancies.
- Collaborate with internal teams (e.g., account manager, customer service) to address account issues.
- Prepare and send notices, invoices, and account statements to customers.
- Follow up on payment commitments and ensure timely resolution of accounts.
- Comply with all debt collection laws and regulations (e.g., Fair Debt Collection Practices Act - FDCPA).
- Provide reports on delinquent accounts and collection activity to management on weekly basis.
- Recommend accounts for legal action or write-off when necessary.
Qualifications:
- High school diploma or GED (Bachelor s degree in finance, business, or a related field is a plus).
- Proven experience in collections, customer service, or a similar role.
- Strong understanding of billing procedures and collection laws.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in using collection software, CRM systems, and Microsoft Office (Excel, Word, etc.).
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Ability to handle difficult conversations and remain professional under pressure.
Key Competencies:
- Customer-focused approach to collections.
- Negotiation and conflict resolution skills.
- Analytical mindset to evaluate account histories and payment trends.
- Persistence and resilience in achieving targets.
- Team collaboration and ability to work independently.
Work Environment:
- Remote, however, must be able to commute to Houston office and deposit checks weekly.
Why Work at WM Synergy?
- Dynamic and Innovative Environment
- Growth and Development Opportunities
- Impactful Work
- Collaborative Team
- Cutting-Edge Technology
- Competitive Compensation and Benefits
- Work-Life Balance
- Diversity and Inclusion
- Positive Company Culture
WM Synergy is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.