Desktop Support Level 2

RESPONSIBILITIES:
Kforce has a client that has an exciting Desktop Support Level 2 role in Houston, TX for a one-year contract, with the opportunity to extend longer.

Responsibilities may include, but are not limited to the following:
* Provide excellent customer service to IT's customers by assisting them during the support process
* Install, configure, and maintain desktop and notebook computers and peripherals
* Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk or User Support Analyst levels
* Maintain an electronic software license management system to minimize paper-based record keeping
* Maintain electronic records of asset allocations from IT inventory
* Make recommendations to his or her supervisor for improving customer service operations
* Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible
* Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
* Assume ownership of IT's customers' service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion
* Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the IT work order
* Maintain and project a professional attitude toward IT's customers at all times and in all circumstances
* Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of IT's customers
* Provide alternatives when necessary in order to meet IT's customer's business requirements
* Provide support to the IT Help Desk and other IT personnel as needed

REQUIREMENTS:
* BA/BS in Computer Science or other technical field preferred
* Minimum 5 years of experience in on-site computer support
* Familiar with broad range of computer operating problems and solutions
* Strong background in computer repair and support
* Excellent customer-service and problem-solving skills
* Excellent verbal and written communications skills
* Excellent listening skills
* Helpful and patient attitude
* Energetic and positive attitude
* Customer-focused
* Self-starter, yet willing and able to take and execute direction when needed
* Seeks to expand knowledge and grow in position
* Works well in a team environment

Physical Demands:
* While performing the duties of this job, the employee is frequently required to sit; Stand; Walk; Use hands to touch, handle, or feel; Reach with hands and arms; And talk or hear
* The employee is occasionally required to stoop, kneel, or crouch
* The employee must regularly lift and/or move up to 10 pounds
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment:
* The noise level in the work environment is usually moderate as normally based in an office; Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc.
* May also result in exposure to outside elements and may require usage of stairs and elevators
* Travel including air travel or auto travel may occasionally be required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.