IT Desktop Analyst
Salary undisclosed
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Reason for opening posting (e.g. FTE or contractor attrition, increased activity in your area, special projects coming up, etc.):EE replacement
Length of Assignment 1 year +
Will worker convert to FTE?
Potentially Expected start date: As soon as possible
Shift, hours, rotation: 8x5, Monday - Friday
Is this the role 100% onsite, 100% remote, or hybrid remote/onsite?
If hybrid what is the expected onsite/work from home schedule? 100% onsite. No at home work expected.
Top three skills needed to perform this role:
1. Troubleshooting skills
2. Interpersonal Skill
3. Computer based technical skills Requirements not listed on posting:
Confirm and add additional requirements 1 Good interpersonal skills 2 Problem solving 3 Troubleshooting 4 Conflict resolution CompTIA A+ or equivalent preferable
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment. Must possess basic desktop hardware knowledge, proficient use of Microsoft
Length of Assignment 1 year +
Will worker convert to FTE?
Potentially Expected start date: As soon as possible
Shift, hours, rotation: 8x5, Monday - Friday
Is this the role 100% onsite, 100% remote, or hybrid remote/onsite?
If hybrid what is the expected onsite/work from home schedule? 100% onsite. No at home work expected.
Top three skills needed to perform this role:
1. Troubleshooting skills
2. Interpersonal Skill
3. Computer based technical skills Requirements not listed on posting:
Confirm and add additional requirements 1 Good interpersonal skills 2 Problem solving 3 Troubleshooting 4 Conflict resolution CompTIA A+ or equivalent preferable
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment. Must possess basic desktop hardware knowledge, proficient use of Microsoft
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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