Product Manager [Client Onboarding, Servicing & Fulfillment within Banking domain]
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We are seeking an experienced Product Manager with a strong background in Onboarding, Servicing, and Fulfilment within the banking domain. The ideal candidate will be responsible for developing and enhancing customer-centric products and services that streamline onboarding processes, improve servicing capabilities, and optimize fulfilment operations. Candidate will work closely with cross-functional teams to ensure that our banking solutions meet regulatory requirements and deliver exceptional customer experiences.
Additional Information
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA / Dallas, TX is $110k - $120k/year & benefits (see below).
The Role
Responsibilities:
- Define and implement the product strategy for Onboarding, Servicing, and Fulfilment within the banking sector, ensuring alignment with regulatory standards and business objectives.
- Analyze and map the customer journey for banking products to identify key touchpoints and areas for improvement in onboarding and servicing processes.
- Collaborate with internal stakeholders, including compliance, risk management, operations, sales, and customer support, to gather insights and requirements for product development.
- Ensure that all onboarding and servicing processes comply with relevant banking regulations (e.g., KYC, AML) and internal policies.
- Prioritize the product backlog based on customer needs, business priorities, and regulatory requirements, ensuring that features are well-defined and ready for development.
- Create detailed user stories and acceptance criteria that reflect the needs of both customers and the bank, ensuring a seamless onboarding and servicing experience.
- Work closely with design, engineering, and QA teams to deliver high-quality product features on time and in accordance with specifications.
- Define, monitor, and analyze key performance indicators (KPIs) to assess product performance, customer satisfaction, and operational efficiency.
- Stay updated on industry trends, competitive landscape, and best practices in banking to inform product development and drive innovation.
- Develop and deliver training materials for internal teams and customers to ensure effective utilization of banking products and services.
- Gather feedback from users and stakeholders post-launch to identify areas for enhancement and optimization in onboarding and servicing processes.
Requirements:
You are:
- 10+ years of experience as a Product Manager or similar role in the banking or financial services industry, with a focus on onboarding, servicing, and fulfilment.
- Strong understanding of banking regulations, compliance requirements, and best practices in customer onboarding and servicing.
- Excellent analytical and problem-solving abilities, with a strong focus on customer outcomes.
- Exceptional communication and interpersonal skills, with the ability to lead cross-functional teams and influence stakeholders.
- Proficiency in product management tools (e.g., JIRA, Trello, Confluence) and data analysis tools (e.g., Excel, SQL).
- Ability to manage multiple projects and priorities in a fast-paced and evolving environment.
We can offer you:
- A highly competitive compensation and benefits package
- A multinational organization with 58 offices in 21 countries and the possibility to work abroad
- Laptop and a mobile phone
- 10 days of paid annual leave (plus sick leave and national holidays)
- Maternity & Paternity leave plans
- A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
- Retirement savings plans
- A higher education certification policy
- Commuter benefits (varies by region)
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
- Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms
- A flat and approachable organization
- A truly diverse, fun-loving and global work culture
SYNECHRON S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.