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Help Desk Support Analyst

  • Full Time, onsite
  • Swift Strategic Solutions Inc
  • Indianapolis, United States of America
Salary undisclosed

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A Public Sector client of ours is looking for a Help Desk Support Analyst to work on their ongoing project in the Indianapolis, IN office.

Below are the additional details of this role:

Required Skills:

We need a minimum of 5+ years of hands-on experience in the following.

  • Associates Degree or 3 plus years or experience
  • Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
  • Prior customer service experience
  • Knowledge of help desk ticketing systems
  • Ability to identify and resolve problems using research techniques
  • Experience of Atlassian Jira, Confluence and Service Management tools
  • Ability to communicate effectively orally and in writing
  • Knowledge of Genesys phone systems
  • Experience of Salesforce platform
  • Software testing experience
  • Experience providing first and second tier help desk support

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.