Help Desk Support Analyst
Salary undisclosed
Checking job availability...
Original
Simplified
A Public Sector client of ours is looking for a Help Desk Support Analyst to work on their ongoing project in the Indianapolis, IN office.
Below are the additional details of this role:
Required Skills:
We need a minimum of 5+ years of hands-on experience in the following.
- Associates Degree or 3 plus years or experience
- Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
- Prior customer service experience
- Knowledge of help desk ticketing systems
- Ability to identify and resolve problems using research techniques
- Experience of Atlassian Jira, Confluence and Service Management tools
- Ability to communicate effectively orally and in writing
- Knowledge of Genesys phone systems
- Experience of Salesforce platform
- Software testing experience
- Experience providing first and second tier help desk support
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.