
IT Director, Application Production Support
o Mentor and develop team members, providing guidance and training to enhance their technical and leadership skills.
o Plan and manage the budget for application support operations, ensuring optimal use of resources.
o Assess and recommend tools and technologies to enhance application monitoring and support capabilities.
Qualifications
* Bachelor s degree in Computer Science, Information Technology, or a related field; Master s degree preferred.
* 15+ years of experience in IT, with at least 5 years in a leadership role focused on application support -- preferably in the commercial insurance industry.
* Strong understanding of application architecture, system integrations, and enterprise software.
* Proven experience in incident management, problem resolution, and process improvement methodologies.
* Well versed in IT Infrastructure Library (ITIL) concepts and methods.
* Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
* Familiarity with job scheduler software, DevOps tools, monitoring tools, IT ticketing systems, and database management.
Preferred Skills:
* Experience with both on-premises and cloud-based applications and services.
* Knowledge of DevOps practices and CI/CD pipelines.
* Understanding of cybersecurity principles related to application support.
Work Environment:
* Hybrid (3 days onsite)