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IT Director, Application Production Support

  • Full Time, onsite
  • Stratus Technology Services, LLC
  • On Site Hybrid, United States of America
Salary undisclosed

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As the IT Director of Application Production Support in the commercial insurance industry, you will operate in a newly created role to shape and execute on the application production support strategy for this customer. You will be responsible for developing a production support organization and overseeing application support to ensure the stability, availability, and performance of enterprise applications. This role involves strategic leadership, management of production support operations, and collaboration with various IT and business stakeholders to enhance application performance and user satisfaction.

o Mentor and develop team members, providing guidance and training to enhance their technical and leadership skills.
o Plan and manage the budget for application support operations, ensuring optimal use of resources.
o Assess and recommend tools and technologies to enhance application monitoring and support capabilities.

Qualifications
* Bachelor s degree in Computer Science, Information Technology, or a related field; Master s degree preferred.
* 15+ years of experience in IT, with at least 5 years in a leadership role focused on application support -- preferably in the commercial insurance industry.
* Strong understanding of application architecture, system integrations, and enterprise software.
* Proven experience in incident management, problem resolution, and process improvement methodologies.
* Well versed in IT Infrastructure Library (ITIL) concepts and methods.
* Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
* Familiarity with job scheduler software, DevOps tools, monitoring tools, IT ticketing systems, and database management.

Preferred Skills:
* Experience with both on-premises and cloud-based applications and services.
* Knowledge of DevOps practices and CI/CD pipelines.
* Understanding of cybersecurity principles related to application support.

Work Environment:
* Hybrid (3 days onsite)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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