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State of Indiana Help Desk Support

Salary undisclosed

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Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software-related issues through research, analysis, and solution formulation.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Associates Degree or 3 plus years or experience

Required

3

Years

Working knowledge of Microsoft Office (Outlook 365, Word and Excel);

Required

5

Years

Prior customer service experience

Required

5

Years

Knowledge of help desk ticketing systems

Required

6

Months

Ability to identify and resolve problems using research techniques

Required

Experience of Atlassian Jira, Confluence and Service Management tools

Required

Ability to communicate effectively orally and in writing

Required

Knowledge of Genesys phone systems

Highly desired

Experience of the Salesforce platform

Highly desired

Software testing experience

Highly desired

Experience providing first and second-tier help desk support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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