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State of Indiana Help Desk Support
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software-related issues through research, analysis, and solution formulation.
Required / Desired Skills
Skill | Required / Desired | Amount | of Experience | |
Associates Degree or 3 plus years or experience | Required | 3 | Years |
Working knowledge of Microsoft Office (Outlook 365, Word and Excel); | Required | 5 | Years |
Prior customer service experience | Required | 5 | Years |
Knowledge of help desk ticketing systems | Required | 6 | Months |
Ability to identify and resolve problems using research techniques | Required |
Experience of Atlassian Jira, Confluence and Service Management tools | Required | ||
Ability to communicate effectively orally and in writing | Required |
Knowledge of Genesys phone systems | Highly desired | ||
Experience of the Salesforce platform | Highly desired |
Software testing experience | Highly desired | ||
Experience providing first and second-tier help desk support |