Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Service Desk Specialist

  • Full Time, onsite
  • Apex Systems
  • Omaha Metropolitan Area, United States of America
Salary undisclosed
Checking job availability...
Original
Simplified

Service desk

Hybrid (2 days on site)

Contract

POSITION SUMMARY: Provide timely technical support to associates globally for issues and requests through a variety of channels including Helix, phone, email, and MS Teams. Ensure each reported issue is tracked in the ticketing system and thoroughly resolved or escalated to the appropriate team for resolution.

ESSENTIAL FUNCTIONS:

  • Provide courteous and professional first level support for all reported issues and requests. This could include, but is not limited to: resetting passwords, unlocking accounts, creating/modifying distribution lists, and various other technical issues.
  • Accurately resolve issues in a timely manner with excellent customer service to deliver amazing customer experiences to all associates.
  • Identify when an issue needs to be escalated to Level 2 or Level 3 support for resolution and accurately route the ticket, providing clear and concise notes in the worklog of the ticket with all troubleshooting performed and any relevant information that might aid in resolution.
  • Provide timely and clear communication to end-users to ensure they are aware of the status of their issue or request.
  • Balance phone calls, emails, tickets, direct messages, and escalations from management while also partnering with other IT support across the company to ensure a seamless experience for our end-users.
  • Help to identify problem trends and, where possible, suggest process changes that would help to enhance the customer’s support experience.
  • Align and adhere to Level 1 Key Performance Indicators.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

  • High school diploma
  • Associates Degree and/or a minimum of 2-4 years equivalent helpdesk/call center troubleshooting work experience.
  • Experience supporting or exposure to software or web-based products preferred in a Service Desk or Helpdesk environment.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, etc.) as well as MacOS, Windows OS, Active Directory, Exchange Admin Console, etc.
  • Experience troubleshooting network and remote access problems as well as a working functional knowledge of ticketing systems.
  • Strong verbal, written, and interpersonal communication skills.
  • Experience working within ITIL framework. Ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via multiple channels (Teams, phone, email, etc.)
  • Strong multi-tasking and time management skills.
  • Passionate about customers and helping them reach their goals.
  • Committed to provide an exceptional customer experience and willingness to do what it takes to make it happen.
  • Process driven to ensure successful customer interactions and issue resolution.