Vice President of IT Support & Service Management

RESPONSIBILITIES:
Exciting Opportunity Alert! Our Kforce client, a renowned and well-established Financial Services firm, is on the hunt for an exceptional VP of IT Support and Service Management to join their team.

Overview:
This role offers outstanding compensation, including a competitive salary, generous bonuses, and unlimited PTO. Enjoy free medical and dental coverage for you and your family, all while benefiting from a strong work-life balance and a positive, dynamic company culture.

We are looking for an experienced Vice President to lead IT service management and support across our financial firm. This position will be responsible for managing third-party system integrations, providing exceptional support to key business stakeholders, and enhancing IT services for our internal development teams. The VP will play a vital role in ensuring IT operations meet regulatory standards, align with business objectives, and support a dynamic work environment.

Key Responsibilities:
* System Integration: Lead IT operations for third-party systems
* User-Centric Support: Oversee IT services for high-demand users
* Support for Development Team: Provide infrastructure, tools, and services to support internal development teams in application deployment and testing
* Service Management: Implement IT service management frameworks
* Vendor & Third-Party Management: Manage relationships with third-party vendors
* Strategic Leadership: Align IT services with business goals, focusing on operational efficiency, security, and compliance
* Cloud & Infrastructure Management: Optimize and secure cloud infrastructure for both internal and external applications
* Mobile & Secure Communications: Ensure secure mobile device management (MDM) and communication platforms for high-profile users
* Compliance & Data Retention: Ensure compliance with industry regulations
* Procurement & Budget Management: Oversee IT procurement, ensuring cost-effective solutions and strong vendor relationships

REQUIREMENTS:
* Bachelor's degree in Information Technology
* 10+ years of experience in IT support and service management
* 5+ years in leadership roles
* Proven experience managing third-party system integrations and working with financial tech platforms
* Strong knowledge of ITSM frameworks (e.g., ITIL)
* Coming out of Financial Services
* Experience providing infrastructure and IT services to agile development teams
* In-depth understanding of finance industry
* Experience in managing cloud infrastructure, mobile devices, and secure communication systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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